Customer Service Project Manager

PROJECT MANAGER/SUPPLY CHAIN SPECIALIST

FOCUS OF INTEREST LOGISTICS SUPPLY CHAIN MANAGEMENT DISTRIBUTION CENTER MANAGEMENT WAREHOUSE MANAGEMENT SYSTEMS

PREFERRED INDUSTRY COMPUTER TECHNOLOGY

Versatile and performance-driven professional with unyielding expertise and experience in logistics, production planning, and supply chain management that facilitates continuous process improvement and revenue gains. Solid history of utilizing out-of-the-box thinking approaches, adapting to new business environments, and negotiating win-win agreements. Recognized for the ability to incorporate innovative management techniques that result in enhanced business practices and increased productivity and profits. Forged strong relationships based on teamwork, service level, and cost containment. Areas of expertise include:

Strategic Planning

Logistics Management

Customer Service and Support

Staff Development

Production and Distribution

Inventory Control

Transportation Systems

Electronics Manufacturing Shipping and Receiving

Standards Compliance

Cost Optimization

Project Management

Vendor Alliances

Leadership and Team Building

Warehouse Management Systems

Semi-Conductor Manufacturing

RELATED EXPERIENCE

APPLE ONLINE STORE DELIVERY ANALYST | KELLY SERVICES~ APPLE INC. | AUSTIN, TX | OCT 2011-FEB 2011

• Daily review of AOS orders due to deliver

• Identify trends and findings

• Root cause late deliveries

• Manage United States region, AOS distressed orders

• Monitor RMA’s en route to Apple

• Provide support for US Order by /Deliver by promotions

• Report service disruptions

• Partner with carriers and internal customers

• Develop good working relationships with carriers, sales, and all other internal Apple organizations

• Notify AOS of shipping inquiries to be forwarded to the Logistics Team/Department on behalf of the customers in order to process tracers with various carriers and/or to accommodate warehouse inquiries

• Review, order specifics, delivery status, and information on returns, damages, and shortages by applying keen attention to details, minimizing errors, and reducing setbacks in the logistics timeline

LOGISTICS SUPPORT SPECIALIST | VOLT-AMERICAS ~ APPLE INC. | AUSTIN, TX | AUG 2008-MAR 2009

• Carried out a broad array of support functions within Sales, ASCS, and other internal SSO groups of Apple

• Regularly collaborated with customers to provide information in response to shipping inquiries about delivery status as well as tracking and tracing of shipments; addressed and resolved complaints and other carrier and warehouse receiving and shipping issues in a timely and efficient manner

• Developed good working relationships with carriers, sales, and all other internal Apple organizations

• Created shipping inquiries to be forwarded to the Logistics Team/Department on behalf of the customers in order to process tracers with various carriers and/or to accommodate warehouse inquiries

• Administered customer support documentation, order specifics, delivery status, and information on returns, damages, and shortages by applying keen attention to details, minimizing errors, and reducing setbacks in the logistics timeline

MATERIALS MANAGER | AUSTIN MANUFACTURING SERVICES (AMS) | AUSTIN, TX | MAR 2008-JUL 2009

• Handled, stored, documented, and tracked all materials used/consumed for the manufacturing process of electronic assemblies or box builds completion

• Coordinated company-wide effort to direct a broad array of materials management responsibilities, including but not limited to maintenance of logistics warehouse, receiving/shipping of materials/products, inventory control, and all other operational duties

• Maintained and preserved all received parts while ensuring integrity on all materials as preparation prior for use in the manufacturing process

• Implemented Enterprise Resource Planning System, from accounts specification all through material inventory, and facilitated periodic audits for inventory control validation purposes

• Facilitated training and development programs to ascertain proper handling of all hazardous materials

• Managed all warehouse and shipping and staff management duties, such as recruiting and hiring employees, conducting staff training and development, and processing employee contract termination

• Periodically assessed job competency and performance of materials handlers, materials lead, as well as shipping and receiving lead to identify training needs

• Adhered to AMS Quality System procedures and work instructions by ensuring that all materials including all nonconforming materials were comprehensively checked upon receipt and while in storage

• Constantly maintained 99.8% accuracy rate in the daily cycle counts reported to higher management by researching and resolving all inventory discrepancies

MATERIAL AND CONTROL RELEASE COORDINATOR | SANMINA – SCI | AUSTIN, TX | 2007-2008

• Delegated as material and control release coordinator for a semi-conductor manufacturing services company in Austin, Texas, directly responsible for the storage, receipt, and inventory counts of finished goods and line items

• Generated and submitted relevant and real time reports of Just in Time (JIT) and Control Release for upper management, planners, material managers, and project managers’ review and approval

• Served as focal point of contact within all satellite locations/sites across United States for Pack and Ship daily bus route and control release orders

• Processed and facilitated shipment of Return-to-Vendors (RTVs) and Returned Material Authorized (RMAs) to customers’ site

• Spearheaded four staff in providing training and monitoring performance/career progression

• Performed daily backlog of purchase orders, forecasted shipments, and conducted inventory counts for customers, such as ION, Applied Materials, and Sanmina-Sci counterparts while applying in-depth knowledge on all packaging and shipping specifications required by external customers

• Organized drop-off and pick-up of all expedite and outside process assets

• Compiled and maintained proper storage of various kinds of shipping documents, including packing slips, RMA and RTV forms by vendors and Julian Date, and all other materials invoices and receipts

• Initiated all requests for printing of all Certificate of Compliances in all relevant orders

• Regularly ensured stock availability to ship assemblies and kits by updating storage and container logbook

• Utilized knowledge of all programs, procedures, and users of commercial carrier sites, such asP2I, Oracle, UPS world ship, UPS freight, FEDEX, and DHL

• Oracle Warehouse and Transportation Systems to maintain visibility of stock and inventory movements, outbound assets, inbound assets, shipping status, WIP, Reverse Logistics

SUPPLY CHAIN & LOGISTICS SUPERVISOR | UNITED STATES AIR FORCES | BASE LOCATION | 1998-2005

WAREHOUSE SUPERVISOR

• Assumed full responsibility for securing and managing all inventories, supplies, and equipment in the storage/warehouse facility

• Governed property management for base supply, including issuance of receipts, materials inspection, inventory control, as well as supplies pick-up and delivery

• Acted as supply liaison to the aircraft B-1B maintainers in providing 24-hour customer support

• Efficiently handled general and stock requirements maintenance duties, such as stock levels monitoring, documentation, distribution, and filing

• Piloted a broad scope of property, customer service, personnel management, and supply warehouse functions while supervising more than five employees

HAZARDOUS MATERIAL SUPERVISOR

• Assumed primary obligations in handling hazardous chemical waste and other chemical safety issues while applying strong knowledge on transportation and disposal of hazardous materials

• Ensured compliance with all local, state, and federal regulatory agencies, including the Department of Defense policies and procedures for proper storage and issuance of material

• Established and implemented procedures for safe handling of hazardous chemicals and/or radioactive materials; proactively monitored operations involving storage, inspection, identification, and receipt of hazardous materials

• Administrated inventory counts to adjust stock level discrepancies in a timely manner

• Solely distributed Material Safety Data Sheets (MSDS)

• Completed all required training and obtained certification from OSHA

ANALYSIS AND REPORTS CLERK

• Utilized microcomputer technology to provide concrete metrics needed to enhance supply operations

• Designed and structured supply analysis PowerPoint presentations for higher management, executive officers, and key decision makers

• Maintained and updated procedures and analysis home page through FrontPage and Webmaster applications

• Provided process improvement with the use of performance measures an analytics to upper management

MISSION SUPPORT SUPERVISOR

• Collaborated with customers in the issuance, shipping, and transferring of properties to destination points; controlled issue of classified, sensitive, and high-cost assets

• Built strong network and fostered good working relationship with item managers and expeditors by facilitating timely back order fills

• Worked cross functionally in order to obtain quality check on custody and distribution of documents and receipts

• Performed regular stock room rotation to prevent deterioration and loss of supply assets

• Oversaw all phases of central receiving activities as well as coordinated requirements for shipping and transportation

• Mentored Supply personnel in all related Logistical tools and resources

STOCK CONTROL AND INVENTORY ANALYSIS SUPPORT

• Rendered a 24-hour customer support to ordering agencies, including aircraft maintenance and non-aircraft maintenance organizations that used computer-based supply system for the Department of Defense

• Researched and identified contract status, and expedited delivery time of requisitions and orders

• Determined operation’s daily demand and supply prior to submission of material order request, thus resulting to high level of accuracy rate for stock order replenishment/fulfillment

• Participated in weekly meetings to inform managers regarding cost center demands and order status

EDUCATION

BACHELOR OF ARTS IN TECHNICAL MANAGEMENT WITH CONCENTRATION IN PROJECT MANAGEMENT

DeVry University | 2011

ASSOCIATE OF ARTS IN CULINARY ARTS

Le Cordon Bleu | Austin, TX | 2007

PROFESSIONAL DEVELOPMENT

OSHA Certified | 8-Year Training in the United States Air Force (USAF)

TECHNICAL SKILLS

MS Office Suite (Word, Excel, Access, and PowerPoint) | MS Project | Mac OS

P2I | Oracle Warehouse and Transportation Systems| SAP | Global Track Trace | UPS | FEDEX | DHL

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