Experienced Operations Professional

CHARLES W. KELLY SR.

**** ******* **** ***** ******: 317-***-****

New Albany, OH 43054 E-Mail: a38700@r.postjobfree.com

SENIOR OPERATIONS MANAGEMENT EXECUTIVE

Cross-Functional Experience & Cross-Industry Experience

Highly skilled and qualified Executive Manager with over 22 years of diverse and results driven operational experience. Proven leader and champion of change resulting in over 7 successful mergers/acquisitions. Strategic planning and execution has resulted in multi-million dollar savings and multi-million dollar increases in revenue. Key strengths include:

• P&L Management

• Strategic Planning

• System Conversion

• Cost Reduction Planning

• Profitability Analysis

• Contract Management

• Merger/Acquisition Leadership

• Cross Functional Team Building

• New Product Development

• Leadership Development

PROFESSIONAL EXPERIENCE

Huntington Bank – Columbus, OH 2005 – 2008

Senior Vice President

Directed all check based operations including lockbox (5 sites), item processing (4 sites), bill print and mail (2 sites), courier transportation network (300 branches), and cash and armored courier transportation network (560 branches). Led the organization and was promoted through 3 successful acquisitions (Union Federal Bank, Perpetual Savings, Sky Bank). Responsible for $10 million in O&M budget delivering over $12 million in revenue.

Managed the private label item processing for Flagstar Bank in Indianapolis, and lockbox services for Salin Bank and Citizens Bank of Michigan. Also delivered back office servicing for GE Interest Plus which included new account vetting, processing of warrants and redemptions, and the issuing of checks and debit cards.

Provided leadership, training and development for over 160 associates including 7 operation managers throughout the mid-west. Strategic planning and collaborative leadership resulted in consistent accomplishment of corporate sales and growth objectives. Negotiated over $20 million in vendor contracts including system upgrades, new hardware and software purchases, and various services.

Industry expert and frequent speaker at TAWPI, BAI, Global Concepts, and IIPAC conferences concerning emerging technologies including remote deposit capture, virtual cash vaults, image enabled ATM’s, and centralized receivables processing. Led the implementation of new technology such as image exchange by forging strategic partnerships. Other achievements include:

• Investigated, proposed, and implemented new products with over $2 million in increased annual revenue.

• Developed and implemented the banks strategic check clearing program through image exchange.

• Process improvements resulted in over $2 million in annual savings.

• Developed remote deposit capture and remote deposit lockbox products.

• Created document only processing (DOP) for tax form indexing and archiving.

• Forged strategic partnerships with Brinks and Dunbar to create a new virtual cash vault product.

• Provided 3rd party private label and back office operations to several bank and non-bank institutions.

• Delivered new system for processing hospital and managed care receivables (EOB forms).

• Implemented six sigma quality standards for lockbox. Reduced CPU by over 50% through staff reduction and new technology.

Wausau Financial Systems – Mosinee, WI 2004 – 2005

Technical Product Manager

Responsible for the development, analysis, launch and support of the Lockbox and Analysis Suite products. Supported sales force by creating the sales solutions pack, scripting and conduct of product demonstrations and by providing sales training and support. The position required over 60% travel throughout the United States

• Initial launch resulted in sales to 8 sites for over $1.8 million in year one sales.

• Directed a revised professional services strategy resulting in 100% successful install rate.

• Created 4 new products which resulted in additional revenue stream for the Consultative Services department.

• Provided scripting for multi-media marketing tools used by sales force including DVD’s, collateral, WebEx, and PC Demos.

• Developed strategic partnerships to create product enhancements specific to vertical markets.

RemitPros Consulting, LLC – Yeadon, PA 2001 – 2004

President

Formed a start-up company focused on lockbox related systems and products. Expanded services to provide business consulting to local non-profit organizations. Fully responsible for capitalization of the business and all P&L. Developed and marketed products and services including all sales activities.

• Lockbox consulting resulted in reduced costs and efficient workflows for corporate clients.

• Business plan consulting resulted in over $300k in revenues and $100k in grants to non-profits.

• Census, business and marketing analysis resulted in several successful start-ups for clients.

First Union National Bank – Philadelphia, PA 1999 – 2001

Vice President

Recruited by executive management to rectify operations following a poor conversion from Core States Bank. Processed over 1.6 million transactions monthly and over $1 billion in weekly deposits. Responsible for an $18 million annual budget and led over 650 processing associates spread across 5 shifts.

• Cost improvement planning and execution resulted in over $2.8 million in annual savings.

• Quality improvement initiative drove dramatic improvement in performance metrics which resulted in the retention of over 40 clients designated as “at-risk” of leaving the bank.

• Provided the leadership for 2 separate system conversions (Y2K and Windows NT) in less than 12 months.

• Formed a cross-functional team which resulted in an $8 thousand daily revenue improvement to bank float.

• Improved customer satisfaction by creating balanced scorecards, conducting client visits and proposing appropriate product mix.

PECO Energy – Philadelphia, PA 1996 - 1999

Supervisor

Responsible for the development and execution of the payment processing program for a utility providing services to personal and corporate clients in Philadelphia and the surrounding counties. Duties included vendor management, performance management of staff, equipment and system maintenance.

• Managed P&L responsibility for $14 million annual budget.

• Directed the departments’ cost improvement initiative which resulted in $500 thousand in annual savings.

• Processed over $3.7 billion in annual deposits through walk-in network, ACH, wire, and lockbox transactions.

• Introduced web archive and retrieval system which reduced customer service research from days to minutes.

• Created and successfully marketed a third party lockbox business generating $120 thousand in annual revenue.

Staples Contract Commercial Distribution Center - Cranbury, NJ 1996

Assistant Distribution Manager

Selected to manage all Second and Third Shift operations at Staples Contract Commercial Distribution Center in Cranbury, NJ. Identified operational efficiencies which resulted in the consolidation of both shifts into a single operation.

• Supplied office supplies directly to Fortune 500 companies such as Chase Manhattan Bank, Prudential Insurance, and Johnson & Johnson.

• Processed over 7,300 packages a day, which were shipped LTL via various carriers including UPS, Federal Express, New England Motor Freight, and Central Delivery to accounts across the country.

• Responsible for 3 supervisors, 3 lead associates and 50 hourly associates in a 200,000 square foot facility.

• Converted the facility to a Warehouse Management System in March 1996 based upon AS 400 Sunbeam Mainframe Computers.

CVS Lumberton Distribution Center, Lumberton, NJ 1994 - 1995

Distribution Center Manager

Hired to manage all second Shift Operations which included bulk pick, piece pick, shipping, receiving, and stocking activities. Responsibilities included security associated with pharmaceutical picking and tobacco products. I oversaw cycle counting and participated in multiple full warehouse inventories. Expanded the second shift (through store growth) from 125 to 220 non-union employees and 7 supervisory personnel. Assisted in the redesign of the 900,000 square foot facility to increase staging and incorporate cross docking.

• Initiated vendor alliance dialogue with Johnson & Johnson for improving receiving and inventory controls.

• Maintained an inventory of over $94 million with a volume of over 1.6 million pieces shipped per day. Serviced over 380 CVS stores from Maryland to Connecticut.

• Participated in pilot of cross docking with various vendors which resulted in faster receiving/shipping turnaround and faster pick counts.

EDUCATION

Bachelors in Business Administration

Temple University – Philadelphia, PA

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