Customer Service Management

WAYNE BESSINGER

*** ****** **** ****, **. *****

229-***-**** *********@*****.***

SUMMARY

Goal-oriented, management professional with 20+ years diversified and extensive experience seeking position in any field of qualification. Possess excellent management skills, including personnel, operations, program and project management Handle operations and departmental management for customer focused retail, restaurant and service oriented businesses. Apply critical thinking and problem resolutions skills to all projects undertaken. Employ customer service and quality controls in daily management practices, to ensure client satisfaction and repeat business.

PROFESSIONAL ACCOMPLISHMENTS

•Dedicated professional with a broad based business background in general management, strong administrator.

•Major strengths in P&L management, customer service, and personnel management

•Ability to see "big" picture and manage to goals of organization

•Top organizational, communication, and interpersonal skills necessary to establish quality working relationships with a wide range of individuals across all authority levels

•Proficient administrator and ability to develop people

QUALIFICATION HIGHLIGHTS

Operations Management

•Created and managed small business. Responsible for all aspects of planning, budgeting, and implementing strategies to compete in a competitive market.

•Retail management high volume big box stores

•Distribution and Loss prevention warehouse intern

•Restaurant management, multiple locations multi unit experience

Project Management

•New store openings

•Business start-up

•Restaurant development turn failing areas into profitable operations

•Product development and implementation

People Development

•Developed restaurant training program to help standardize operations. Training manager developed numerous store managers

WORK EXPERIENCE

Crete Carrier Corporation 2011 to Present

Commercial Driver

U.S.P.S 2010 to 2011

Rural Carrier Associate

Bessco Carpet Care 1996 to 2011

Owner/Manager

Toys R Us 1988 to 1996

Store Director

Pizza Hut, Inc. 1980 to 1985

Area Manager

EDUCATION

Bethany Divinity College and Seminary

M.A., Religion

Valdosta State University

Bachelor of Business Administration, Marketing/Management

Commercial Drivers License

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