Sales Customer Service

Denasia Hawkins

Experienced Sales Associate

**** *. ******** ***., ** 2 - Chicago, IL 60617

***********@*****.*** - 773-***-****, 872-***-****

To be hired by a company that will help to enhance and polish my skills essential to the job force and work knowledge while I continue my education.

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Work Experience

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Sales Associate

Kay Jewelers - Chicago, IL

July 2011 to Present

• Met and interacted with customers; Demonstrated an enthusiastic and positive attitude

• Acquired and maintained repeat clientele; Kept clientele informed of upcoming sales and promotions

• Maintained store’s clean and neat appearance

• Worked as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures

• Promoted company’s charge program and services

• Met or exceeded daily and monthly sales and services quotas

• Demonstrated knowledge of store products and services, using this knowledge to build sales

• Adhered to Loss Prevention control and compliance procedures

• Handled physical requirements to accomplish daily responsibilities

• Operated cash register; handled, balanced and followed all cash handling procedures.

• Stocked and arranged merchandise per the company’s specification

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Sales Associate

Macy's - Chicago, IL

June 2009 to May 2010

• Meet and interact with customers; Demonstrate an enthusiastic and positive attitude

• Work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures

• Demonstrate knowledge of store products and services, using this knowledge to build sales

• Meet or exceed sales, customer service and Star Reward credit program standards

• Adhere to Loss Prevention control and compliance procedures

• Communicate effectively with customers, peers and management

• Handle physical requirements to accomplish daily responsibilities

• Operate cash register; handle, balance and follow all cash handling procedures.

• Clean tables, counters, floors, bathrooms; take out trash

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Associate

Potbelly Sandwich Works - Chicago, IL

May 2006 to September 2007

• Restocked food line, chips and cooler.

• Worked multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager.

• Cleaned tables, counters, floors, bathrooms, kitchen and utensils; take out trash.

• Complied with health and safety standards for food, cleanliness and safety of store.

• Operated cash register; handle, balance and follow all cash handling procedures.

• Took catering and delivery orders over the phone.

• Provided excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.

• Assisted in training of new associates.

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Education

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East-West University - Chicago, IL

2009 to 2009

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Diploma

Midwest High School - Chicago, IL

2003 to 2008

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