Customer Service Sales
Resume:
Md. Aslam Jubair
*** ******** *****, ******, **, K4A 4V8, Tel: 613-***-****, Email: a2ja4r@r.postjobfree.com
OBJECTIVE
I am looking for an opportunity in Customer Service and Administration, where I can apply my academic background with my previous work experience and contribute to the sustainable development of the company I am a member of.
SUMMARY OF QUALIFICATIONS:
• Four years experience offering outstanding Customer Service as well as Management and Administrative support while adhering to outlined head office procedures and relevant regulations.
• Two years of excellent sales and marketing experience selling and marketing of various banking and insurance products.
• Strong organizational, problem solving, critical thinking, quantitative, analytical, research, writing, and communication skills.
• Resourceful team player with proven ability to energize teams to effectively prioritize work
and complete multiple, concurrent assignments in a timely and professional manner.
• Advance experience of Microsoft Office, MS Outlook, Microsoft Access, complex calculations and functions with Excel, Knowledge of Quick Books, MAC OSX, and Office for MAC.
WORK EXPERIENCE:
Customer Service & Marketing Specialist Mar 10 – Oct 2010
Bank of America
• Responded to high volume of calls of Canadian and US customers regarding banking products, loans and billing issues.
• Achieved “Gold Award” for service excellence on sales and marketing of Insurance and other Banking products.
• Excellent team player with ability to coordinate to the team needs and leading by example in busy work schedule.
• Processed customer requests accurately ensuring adhering to outlined procedures.
Assistant Manager July 2009-Feb 2010
Cash Store Financial, Kanata, Ontario
• Issued term loans and payday loans while adhering to the outlined procedures set forth by the company.
• Cashed Cheques with ensuring compliance with Anti Money Laundering Regulations.
• Achieved monthly goals while up selling MasterCard and insurance products.
Md. Aslam Jubair
• Updated and retrieved financial data in accordance with the requirement of head office.
• Audited files and accounts prepared by junior stuff and ensured adherence to proposed guideline by Government and head office.
• Generated reports regarding monthly budget, monthly goal, expense report and marketing report.
Customer Service Representative Oct 2006- Dec 2008
Pearl of India Restaurant, Orleans, Ontario
• Assessed customer orders while providing excellent customer service.
• Processed payment by handling cash over the counter, credit card and debit cards.
• Promoted products and services, reconciled daily and monthly balance.
• Prepared monthly sales report, bank deposit statement and sales tax statement.
EDUCATION:
Professional Certification (Accounting) 2008-2010
Telfer School of Management
University of Ottawa, Ottawa, Ontario
AWARDS AND ACHIEVEMENTS
Gold Award – Bank of America for Sales of banking products. 2010
Winner – Ottawa Cricket League 2010
Winner – Gee Gees Intramurals Soccer League 2010
SPORTING ACTIVITIES
Soccer: Rainbow Warriors (Gee Gees Intramural Soccer League) 2009-2010
Cricket: Canterbury Cricket Club (Ottawa Cricket League) 2009
Other Sports: Biking, Swimming, Running.
References available upon request
Contact this candidate