Quality Assurance Software
Resume:
CHRISTI AUSTIN
Lone Oak, TX ****3
***************@*****.*** http://www.linkedin.com/in/christiaustin
QUALITY ASSURANCE PROFESSIONAL
Top performing Telecommunications quality assurance professional in planning, organizing, directing, and evaluating hardware and software design review through software development life cycle of product and engineering processes. Strong internal relationship builder as well as highly capable of partnering with clients, suppliers, authorized source providers, authorized resource providers, staff, administration and support as the Internal QMS Team Lead responsible for scheduling, training and executing the Internal Audit Program for the Intrinsic QMS/Process Audits as well as coordinating, scheduling, executing and escorting the QMS Third Party Extrinsic Registration Audits from audit inception for annual surveillance or re-registration audit. Develop, apply, and maintain department and company needs relating to ISO 9000, TL9000, ISO 14001 and OSHAS 18001. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks within a company.
• Quality Assurance • Quality Control • Regulation Compliance • Telecommunications • Proofreading • Research/Development • Software Management • Total Quality
Management • Training/Development • Policy/Procedure Development • Metrics • Six
Sigma
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CAREER ACHIEVEMENTS
Using the Six Sigma DMAIC method (Define, Measure, Analyze, Improve and Control); for all current processes and work instructions utilized by the Installation Audit Team. The process mapping began in July 2011 and the documents, were rewritten based on a more structured and streamlined process to ensure continuity and consistency of audits within the team as well as ease of use across North America. The rewritten and newly created processes were for a chartered Local Delivery Organization that was still in it’s infancy stage and was formed in November 2010. The new organization allowed Ericsson to focus on customer satisfaction and supplier management. The organization consisted of 100 plus personnel encompassing LDO Quality and ASP Management which consisted of Site Development (Civil), EF&I (Equipment Furnish & Install), Authorized Serviced Provider Management, Tactical Support and the Technical Assistance Center.
Quality Prime for ISO 9000 renewal audit in September 2011 for Local Delivery
Organization in Region North America which included Canada, Mexico and Puerto
Rico as well as the USA,
Corporate QMS Team Lead for ISO. Led company effort domestically and
internationally successfully obtaining registration against the new ISO
9001:2008 standard in January 2010.
Provided ISO training and ISO standard implementation for newly acquired
companies Nuasis and Edify in the California offices for the initial
registration audit under the Convergys certification in 2008, which was granted
at the end of the audit with no major non-conformances.
Designed and implemented new global defect tracking system (Jira) in 2007 as well
as writing documented procedures and providing training for all end users.
Designed and implemented new wiki information share site (Confluence)for internal
use.
Responsible for the release management of all software including compiling and
approving release notes and approving software prior to releasing.
Took outside courses and obtained ASQ Certified Quality Auditor, ASQ Certified
Mechanical Inspector and RAB QMS Provisional Auditor as well as RAB QMS Lead
Auditor 16 hour course. OSHA 10 Certified. Six Sigma Yellow Belt trained.
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PROFESSIONAL EXPERIENCE
Ericsson Plano, TX 2011-2012
Quality Assurance Auditor II 2011-2012
• Responsible for coordinating activities for general software releases and customer enhancement and patch builds.
• Performed software builds and audits for software development life cycle to delivery to ensure proposed release contents are incorporated into general software releases.
• Approved engineering change orders pertaining to software using SAP.
• Reviewed and approved deviations for software.
• Maintained software repository and build tools for all Development organization.
• Database administrator and developer for Jira defect tracking system and Confluence wiki information sharing.
• Performed routine and complex tasks to develop, apply and maintain quality requirements for department and company needs as related to ISO 9000. Quality Management System team lead for the world-wide QMS steering committee.
• Responsible for the corporate corrective action database and subsequent activities after internal and external audits.
• Conducted and scheduled both internal and external Quality Audits and provided Auditor training to meet the published schedules.
• Working knowledge of SiteHandler, Continuuous Improvement, ClearCase, DDTS, Subversion, Jira, Confluence, SAP,Oracle, Fox Pro System Business Transactions, Sharepoint, Excel, Access, Word, Power Point, Outlook, Visio, Adobe Publisher, Minitab, Impromptu, Cognos, Caliber Requirements Management, Harrington Corrective Action, NetFusion, Windows, Linux, ISO 9001, ISO 14001, ISO 13485, TL 9000, OSHAS 18001, ISO/TS 16949, Telecordia, TP 76300 and TP 76400
Convergys (Intervoice) Dallas, TX 1993-2011
Software Release Technician (Software Configuration Management) 1997-2011
• Responsible for coordinating activities for general software releases and customer enhancement and patch builds.
• Performed software builds and audits for software development life cycle to delivery to ensure proposed release contents are incorporated into general software releases.
• Approved engineering change orders pertaining to software using SAP.
• Reviewed and approved deviations for software.
• Maintained software repository and build tools for all Development organization.
• Database administrator and developer for Jira defect tracking system and Confluence wiki information sharing.
• Performed routine and complex tasks to develop, apply and maintain quality requirements for department and company needs as related to ISO 9000. Quality Management System team lead for the world-wide QMS steering committee.
• Responsible for the corporate corrective action database and subsequent activities after internal and external audits.
• Conducted and scheduled both internal and external Quality Audits and provided Auditor training to meet the published schedules.
Quality Assurance Receiving Inspector 1993-1997
• Responsible for inspection of all raw components, and conducted final inspections for acceptability prior to shipping.
• Performed audits to assure compliance to ISO 9001, and performed vendor assessment audits.
• Maintained and tracked calibration system for measuring and test equipment.
• Wrote procedures and work instructions as required to perform job functions.
• Reported quarterly inspection results for maintaining vendor rating system.
Orthofix (American Medical Electronics) Richardson, TX 1990-1992
Quality Assurance Receiving Inspector
• Responsible for the inspection of all incoming piece parts for both implantable and non-implantable devices.
• Performed all first article inspections and vendor qualifications.
• Maintained and evaluated vendor rating system PC accompaniment program (Protrack).
•Responsible for issuing CAR’S to purchasing to notify the vendors for any discrepant material.
•Member of the Material Review Board for all noncompliant material.
•Responsible for the final inspection of devices prior to shipment.
•Wrote procedures and work instructions as required to perform job functions.
•Responsible for the training of other receiving and final inspectors.
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