ELIZABETH P. ADCOCK

***** ****** ***** **** • Katy, Texas 77493

a2914y@r.postjobfree.com • 281-***-**** • 281-***-****

PROJECT MANAGER

Highly accomplished Certified Project Management Professional (PMP) and Certified Usability Analyst (CUA) with progressive experience managing projects and developing innovative web-based systems that improve performance and functionality. Exceptional Project Leader with significant expertise throughout the entire project lifecycle; coordinate and direct complex development projects from initial requirements through design, development, testing, and implementation. Combine expertise in strategic planning and quality control with strong qualifications in team leadership and outstanding interpersonal communications skills. Quickly build rapport with customers, colleagues, and senior management.

Highlights of expertise:

• Project Management Lifecycle

• Internal Systems & Controls

• Technical Support

• Standardized Processes

• Client Relationship Management

• Troubleshooting & Problem Resolution

• Programming & Analysis

• Web Design & Development

• Team Leadership

PROFESSIONAL EXPERIENCE

CHEVRON USA, Houston, Texas 4/2007 – Present

Web Program Manager

Serve as Program Manager for Global Upstream and Gas intranet site portfolio; institute best practices and methodologies based on PMI standards. Provide direction, planning, and execution management from inception to project closeout; devise process flows and improvements, ensuring timely completion of projects. Interact with clients to determine project scope. Oversee new site builds and major redesign projects. Proactive member of the Chevron Usability SIG, Chevron IT Project Managers CoP, Chevron Web CoP, Director of Communications for the Chevron Employee’s Club of Houston (CECOH) and Communications Co-Chair for the Houston chapter of the Chevron Women’s Network. Supervise a team of 4-6 personnel. Key Achievements:

• Manage a portfolio of 85+ projects spanning 14 business units located on all seven continents, consisting of static Web sites, applications, technical writing and graphic design components.

• Spearheaded Midcontinent/Alaska redesign project as Lead Developer and Project Manager; established .NET template currently utilized for all intranet site development projects.

• Recognized for outstanding contributions; consistently delivered projects within both time and budget constraints while meeting all stakeholder requirements.

• Received two Awards of Merit and one Award of Excellence at the 2010 Society for Technical Communications - Houston competition. Award of Excellence entry moving on to the International competition, winners to be announced in May 2010.

AIG BAKER SHOPPING CENTER PROPERTIES LLC, Birmingham, Alabama 6/2004 – 4/2007

Web Manager

Managed design and maintenance of web-based projects; established timelines, allocated resources, and coordinated workflow. Communicated with clients to refine and gather requirements. Collaborated with various technical personnel to assess new features, test functionality, and implement resolutions to ensure optimal performance. Designed and produced print advertising media and brochures. Key Achievements:

• Designed creative content and programmed LED message board.

• Played key role in quickly resolving technical issues related to website design and functionality; efforts facilitated consistent quality and client satisfaction.

• Utilized various tools and technologies to streamline development activities and ensure timely completion of deliverables.

LOGISTA, Birmingham, Alabama 7/2003 – 4/2004

Web Programmer

Designed, enhanced, and maintained corporate websites. Communicated extensively with clients to define requirements; interpreted and refined specifications to produce high-quality, user-friendly websites. Developed web view screens for client applications and portals. Key Achievements:

• Teamed with marketing department to develop and implement standardized processes for logo usage.

• Established long-term business relationships with clients by consistently delivering quality service, which generated on-going business and numerous word-of-mouth referrals.

OPENSHAW MEDIA GROUP, Birmingham, Alabama 6/2000 – 10/2002

New Media Developer

Directed website design projects for diverse clientele; coordinated website development from initial concept through completion. Maintained online drivers license renewal systems for clients. Recreated print layouts for web; developed new graphics, programmed interactive games and quizzes, and refined/translated objectives into working sites. Key Achievements:

• Developed new multimedia web-based applications and programs; integrated features that successfully met specific client requirements.

• Designed and developed customized websites that were user-friendly and effectively relayed a positive company image.

SITECH SOFTWARE, Birmingham, Alabama 10/1999 – 4/2000

Web Developer / Technical Support

Enhanced and maintained company website; developed graphics and animation for both website and print media. Performed complex testing on new software releases; added new features, identified and resolved bugs, and ensured optimal functionality. Interacted with clients, providing technical support. Key Achievements:

• Developed and implemented customized modifications in accordance with client requests.

• Created new web page templates, which streamlined future releases of software.

ANTEON CORPORATION (currently General Dynamics), Montgomery, Alabama 5/1998 – 10/1999

Software Configuration / Data Management

Held full accountability for quality of deliverables, including software and documentation. Planned and coordinated software releases; relayed specifications to software engineering groups throughout development cycle. Managed documentation and software libraries to control release data, status accounting, and auditing. Key Achievements:

• Instrumental in preparing Configuration Management (CM) plan; co-developed CM handbook for publication in the Process Asset Library.

• Successfully completed Software Engineering Institute (SEI) training in Capability Maturity Model, Key Processes, and Standard Processes; participated in Software Capability Evaluation interview, resulting in SEI Level-3 rating.

EDUCATION AND TRAINING

BACHELOR OF ARTS IN BIOLOGY - HUNTINGDON COLLEGE, Montgomery, Alabama

Honors: Huntingdon Academic Scholarship, Lettie Whitehead Endowed Scholarship, Lowery Endowed Scholarship

MASTERS OF PROJECT MANAGEMENT - PENN STATE UNIVERSITY

12 credit hours complete as of Spring 2010 (4.0 GPA), expected completion date Spring 2011

Project Management Professional (PMP)

Certified Usability Analyst (CUA)

Technical Proficiencies

Platforms: Windows 9x/2000/NT/XP/2003/Vista, SQL Server, HP-UNIX

Tools: Microsoft Visual Studio, Word, Excel, Outlook, SharePoint, Policy Tester, Web Trends, Adobe Photoshop CS3, Adobe Dreamweaver CS3/UltraDev MX, Visual Source Safe, Team Foundation Server, Adobe Acrobat, NXPowerLite, Beyond Compare, Tree Size Professional, Macromedia Studio 2004 MX, Adobe After Effects, Optec Media Editor, Optec User End, Constant Contact, Remedy, Novell exteNd, Novell I-Chain, Flash, Shockwave/Director, Visio, Fireworks, QuarkXPress, Octane8, RCS, PCAnywhere

Languages: XHTML, JavaScript, ASP.NET, ASP, CSS, HTML, DHTML, JSP, VB Script, ColdFusion, Oracle, SQL

Professional Affiliations:

Project Management Institute (PMI), 2008-Present

International Project Management Association (IPMA), 2009-Present

American Society for the Advancement of Project Management (asapm), 2009-Present

Additional Training:

• Emotional Intelligence for Project Managers – Tercon Consulting, November 2007

• User-Centered Analysis – Human Factors International, August 2008

• Web & Application Design – Human Factors International, August 2008

• Practical Usability Testing – Human Factors International, August 2008

• Putting Research into Practice – Human Factors International, August 2008

• Presenting Data & Information – Edward Tufte, January 2008

• Project Health Check Workshop – Alpha PM, May 2009

• PMO and Project Portfolio Management – F. L. McNamara Consulting Inc., June 2009

• Lean Six Sigma White Belt – Variance Reduction International, August 2009

• Capital Stewardship & Organizational Capability (CSOC) Leadership Roles & Behaviors – Chevron, August 2009

• PM201: Managing Projects with CPDEP (Chevron Project Development & Execution Process) – Chevron, September 2009

• Change Management for Project Managers & Leaders – Chevron, September 2009

• Capital Stewardship & Organizational Capability (CSOC) Certification – Chevron, December 2009

• Operational Excellence Certification – Chevron, February 2010

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