Amanda Allen

**** ***** ***

Pittsfield PA *****

814-***-****

a25q92@r.postjobfree.com

Experience

Spectrum Eyecare Jamestown, NY

Apprentice Optician (April 1998 – May 2001)

Low Vision Consultant (June 2004 – June 2008)

NY State Licensed Optician (May 2001 – July 2009)

PATIENT CARE

FRAME AND LENS SELECTION

Analyze and interpret patient’s prescription to determine lens specifications required. With this information and the patient’s needs and wants, I created a frame and lens solution for the patient, carefully explaining benefits and features of products. I continually expand my knowledge of lens materials and designs as new technologies are developed to match the doctors prescription with the most appropriate lens to duplicate the patient’s visual experience in the exam room.

Facial, lens, and prescription measurements taken, including optical center, p.d., base curve, center/edge thickness, and segment height, as well as any specialty measurements needed.

Ordered jobs through appropriate lab based on prescription need.

Verify completed work with manual or automatic lensmeter, assuring lenses were fabricated as ordered and within tolerance specifications.

Instruct patient about adaptation to new prescription as well as how and when to wear the new glasses. Relay information from the prescribing doctor regarding tests the patient had during the previous visit. I also used this time to educate patients on other products available that may be of interest to them, such as a computer/music pair, prescription sunglasses, Fit-overs, or other accessories that would complement their initial selection.

During return visits, effectively communicate with patients the importance of routine eye care.

Maintain an inventory of optical supplies available for patient purchase, as well as lab supplies for repairs, cases, cleaners, towels and tools needed for the lab.

ADJUSTING AND REPAIRING EYEWEAR

Repair and adjust glasses as needed by patients. Adjust for comfort and patient preference, replace screws and frame parts, re-set mountings in drilled frames.

Prescription problem solving. Listen to patient’s questions, symptoms and concerns. Determine if the eyewear has been fabricated as ordered, review record to determine realistic patient expectation, document symptoms, if necessary schedule appointment with prescribing doctor and provide my notes prior to patients appointment.

STAFF TRAINING AND EDUCATION

Responsible for learning about new products through labs, company representatives and trade journals. Provide training and resources for other staff members. Schedule training meetings with staff and product companies to strengthen office knowledge and build business relationships with companies providing services.

Determine what products we sell in our optical area based on patient need and availability.

Mentored an apprentice optician.

BEHIND THE SCENES

FINISHING LAB WORK

Inspect and verify all unfinished lenses before blocking and edging. Run routine diagnostics on tracer/scanner and edger to prevent performance problems. Perform repairs when necessary. I have experience edging lenses of all materials for zyl, metal and rimless mountings, as well as edge work and tinting.

Responsible for ordering lenses, blocking pads, replacement parts for equipment.

INSURANCE and PATIENT BILLING

Responsible for annual VSP fee filing, rectify any discrepancies between patient billing and insurance explanation of benefits,

Retrieve VSP authorizations prior to patients arriving for services.

Process frame, lens, contact lenses and exam claims through Eyefinity. Accurately document any medical conditions and diagnosis codes applicable to patient care and benefits.

Maintain a data base of local businesses and the insurances they provide for employees to assist patients with their benefits.

Evaluate insurance plans to understand their reimbursement schedules and the possibility of providing expected services within those guidelines.

Also familiar with Nova, BC/BS, Univera, and Medicare plans.

PATIENT RECORDS

Maintain an accurate record of patient visits and documentation of services provided. Confirm patient information, record changes and update paper and computer files as necessary.

Schedule patient services with technician or doctor.

BUSINESS RECORDS/OFFICE WORK

Provide doctors with capture rates, frame and lens sales reports, inventory reports, rectify monthly vendor statements.

Maintain an ongoing availability list of frames and lenses.

Compare several lab price lists and set fees based on average lab cost.

Answer telephones, forward calls as needed, schedule exams and other appointments. Answer questions regarding appointments and services.

Prepare industrial eyeglass programs and education for local companies.

Weight Watchers, International

Receptionist

Welcome and assist all members, provide support and encouragement. Collect and tally all fees and product sales, weigh members and record information, distribute member materials. Maintain and report to leader product sales and inventory needs.

Leader

Role model for meetings and member success. Conduct the group meeting, weigh members, show them how to follow the WeightWatchers weight loss plan, motivate them to achieve their weight loss goals. Provide a meaningful half hour meeting, initiate discussion and conversation between members while providing factual information.

( I discontinued my employment with WeightWatchers due to relocation)

Eyecare Professional Assoc., Dan Casamento, O.D. Warren, PA

Optical Assistant (June 1996 – April 1998)

My responsibilities included scheduling appointments, check-in and check-out, billing and standard front desk tasks. I also pre-tested all patients; documented K-readings, acuity screenings, color and stereo vision, IOP readings, retinal photos, visual field screenings, blood pressure and blood sugar levels. Readied the exam lane with patient record and prescription dialed in.

Instruction on insertion, removal and care of contact lenses for new and previous fits. Ordered and maintained contact lens and solution supply.

Frame and lens selection and dispensing, repairs and adjustments, follow up calls as needed.

Responsible for patient billing as well as billing for VBA, Davis Vision, BC/BS, Medicare and Medicaid.

Education / Training

National Academy of Opticianry Apprentice Program

Basic Optic Principles

Ophthalmic Terminology

Anatomy & Physiology of the Eye

Optical Math

Williams Marketing Group training

W.O.W. Customer Service Program

Vision Expo East, NYC

Vision Expo West, Las Vegas

Magnify Your Future / Low Vision Case Studies

East/West Vision Conference, Cleveland OH

Youngsville High School – Academic/Scientific Diploma

Additional Qualifications

Strictly adhere to HIPPA, OSHA and other office policies and procedures.

Continually enhance patient care through education and training.

Provide service and information to patients in a thorough and compassionate manner.

Proficient with Microsoft programs, Windows, MaximEyes.

Created industrial eyewear programs for businesses in the area to provide affordable safety eyewear for their employees.

Efficiency and attention to detail.

References Available Upon Request

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