PC Technician

MARK A. STEHL

*** *. ***** ****** ********, IL **243-1205

Home: 618-***-**** Cell: 618-***-****

*********@*********.***

EDUCATION

Associate in Applied Science Computer Information Systems – Help Desk

Southwestern Illinois College (SWIC) Belleville, Illinois Graduation: December 2009 GPA: 3.7 / 4.0

Tech Skills, Fairview Heights, Illinois

Microsoft Certified Professional (MCP) Microsoft Certified Desktop Support Technician (MCDST)

CompTIA A+, Network+, Security+ Certifications

SKILLS

Microsoft Windows XP/7 Operating Systems Microsoft Office 2007 Suite HTML Microsoft Outlook 2003 and 2010

Adobe Dreamweaver CS3 Software Internet Explorer 6, 7, 8, and 9 Elite Accounting System KwikTag Document

Imaging Software Customer Service

WORK EXPERIENCE

Bryan Cave LLP, St. Louis, Missouri 4/2010 - 9/2010, 7/2011 - Present

Temporary Accounts Payable Clerk

File Accounts Payable Vouchers into corresponding Vendor/Attorney files

Enter Voucher details into Elite Accounting System for payment

Verify checks for payment and/or reimbursement

Produce hard copies of necessary backup documentation

Scan requested vital support records into PDF files

Email PDF files containing needed backup documentation to necessary party

Scan Accounts Payable records using KwikTag Document Imaging Software

Web Innovations & Technology Services (WITS) Inc., St. Louis, Missouri 9/2010 – 11/2010

Volunteer Technical Analyst Intern

Installed appropriate drivers for vendor-specific PC's

Installed Windows XP Operating System and various software on assorted vendors’ PC’s

Upgraded Ram and hard drive, as necessitated, on assorted vendors’ PC’s

Extracted hard drive and battery from worn out or broken laptops

Assisted walk-in clients as needed

Harrisonville Telephone Company, Swansea, Illinois 10/2009 - 12/2009

Information Technology Internet Help Desk Intern

Handled technical troubleshooting for email, hardware, DirecTV and IPTV issues

Provided DirecTV account assistance to clients

Professional Title Insurance & Escrow Corporation, Belleville, Illinois 9/2007 - 1/2008

Title Research Clerk

Investigated recorded legal documents

Clarified present legal condition of title to unambiguous subject property

Maintained confidentiality of sensitive projects

Recording Clerk

Reviewed the status of explicit real estate taxes and pertinent court cases

Collected relevant information in Circuit Clerk’s Office for specific parcels of property

Delivered sensitive legal documents to Recorder of Deeds Office for Public Record intent

Maintained confidentiality of sensitive legal documents

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