Customer Service Representative
Resume:
TENIQUE D. TOWNES
Owings Mills, MD 21117
**********@***.***
WORK EXPERIENCE
Toyota Financial Services
Owings Mills, Maryland
Customer Service Representative January 2008-Present
-Held accountable for accurate and timely handling of all aspects of customer account, maintenance of account and account transactions
-Analyze account characteristics and working with customers to resolve their issues
-Documentation on system of any action taken on accounts so that it clearly communicates action taken.
-Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures
-Demonstrating strong organizational skills and attention to details
-Work toward achieving department and individual goals
Reinstatement Representative October 2007-January 2008
(temporary employee - Adecco Employment Services
-Informed customers of process required to reinstate vehicle to them
Contact repossession agents to release customer vehicle
-Verified funds received, via western union quick collect prior to releasing vehicles
to customers.
-Accurate documentation of customer account
Levtran Enterprises
Baltimore, Maryland
Accounts Payable Representative June 2005-October 2007
-Working knowledge of the following accounting applications: MAS200
-Match, batch, code and enter company invoices into the accounting system (MAS200)
-Enter, post and reconcile batches
-Enter check requests into accounting system
-Check runs
-Post checks to cash book
-Research and resolve accounts payable issues with vendors
-Coordinate employee expense accounts and checks
-Maintain prepaid expense activity
-Monitor employee corporate credit card transactions
-Send monthly sales summary/reports to landlords
-Request W-9 forms from vendors
-File paid and unpaid invoices
-Assist with pulling of documents required for auditors
-Receptionist back-up
Millennium Entertainment
Baltimore, Maryland
Assistant (Part-Time) January 2005-October 2007
-Organize and submit proposals for events thru out the Baltimore area.
-Assembles sponsorship packets for events
-Generate invoices for payment
-Collect admission for weekly club events/special events
-Assist with set up venues for events
-Payroll Administrator
-Distribute pay to employees at end of event
Levtran Enterprises/Downtown Locker Room
Baltimore, Maryland
Sales Associate (Part time) February 2002– June 2005
-Provide customer assistance or service to customers
-Cashier duties
-Scan inventory into system daily
-Perform multiple tasks utilizing the Apropos point of sale system
-Help train new sales associates with store operations and customer service.
-Help train managers on how to use Apropos point of sale system and store operations.
-Visual merchandising
SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes
EDUCATION
BS, Business Management May 2005
Morgan State University
Baltimore, Maryland
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