Assistant Project Manager

Katrice Jordan-Alexander

*******.*********@*****.***

ADMINISTRATIVE MANAGER

Analytical, focused, and dynamic administrative professional with progressive growth and comprehensive experience in all aspects of administrative support and office management functions within diverse environments. Proven skills in streamlining procedures and increasing department efficiency through establishing objectives, determining priorities, effective time management, and fostering cross-functional relationships. An exemplary track record of success cultivated by an impassioned work ethic should indicate future performance excellence. Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives in complex, sensitive, and fast paced environments. Respected team leader with the innate ability to inspire confidence at all levels.

AREAS OF SPECIALTY

PROJECT MANAGEMENT * PURCHASING * PERFORMANCE EVALUATION * CONTRACT ADMINISTRATION & COMPLIANCE

ADMINISTRATIVE MANAGEMENT * HUMAN RESOURCES * PROCESS IMPROVEMENT * DATA REPORTING & ANALYSIS

MS EXCEL * MS ACCESS * MS OUTLOOK * MS POWERPOINT * MS WORD * PEOPLESOFT * INSURANCE S/W SYSTEMS

* Talented and experienced administrative professional with expertise in analyzing and redesigning business processes to strategically focus on critical business functions.

* Solid understanding of management disciplines, organizational design, training and development, performance management, business operations, and management principles.

* Expertise in the areas of business and professional services consulting, utilities, program management, administrative and operations management, network development, benefits administration, managed care, physician health organizations, and property and casualty insurance.

* Unique ability to connect and communicate with a wide variety of clientele while maintaining cultural sensitivity amongst diverse groups while promoting team cohesiveness.

PROFESSIONAL EXPERIENCE

OFFICE MANAGER | Davis & Associates, Inc., Atlanta, GA| 2009-Present

Lead all aspects of office and administrative management functions with responsibility for the development and implementation of current policies, procedures, standards, and work instructions. Complete administrative responsibility for the seamless execution of office management functions including scheduling, purchasing, IT service and facility management, policy development, budget administration, and the maintenance of electronic and central filing systems.

* Collaborate with internal and external parties in the organization of complex components vital to the successful initiation, planning, and implement major projects, providing administrative support through all aspects of the project life cycle.

* Coordinated and supervised workflow processes to ensure alignment with client deadlines, working with project managers and estimators to manage the balance and reallocation of workloads and prioritization of work assignments and schedules.

* Responsible for procurement, IT support, payroll, and human resource functions for the Atlanta division while acting as supervisor and coach and providing performance evaluation and disciplinary actions.

* Advise and guide program managers in addressing a wide range of administrative and human resource issues.

OPERATIONS MANAGER/CO-PROPRIETOR | 1st Metro Southwest Insurance, Douglasville, GA | 2007-Present

Co-owner and operations manager responsible for all aspects of business and office administrative management functions including accounts payable, accounts reeivable, contract administration and compliance, budget administration, process development and improvement, facilities management, and electronic file management. Maintain a visible position as liaison within the organization to remain focused on changes in administrative procedures to ensure operational efficiency while maintaining high levels of customer satisfaction.

* Coordinate and verify sales team commissions including calculations, payment, and charge-backs.

* Established and sustained local office administrative functions with responsibility for facility management, procurement, and property maintenance, and all required state, local, and licensure reporting.

* Reengineered and streamlined the administrative planning process via job studies, skills assessment, performance evaluation, and the study of administrative management systems, methods, and processes.

* Investigate and resolve customer concerns with a 96% solution rate.

* Provide advice and guidance to program managers in carrying out administrative responsibilities that address a wide variety of administrative, IT procurement and support services, and human resource issues.

EXECUTIVE ASSISTANT | Henry Consulting, LLC, New Orleans, LA| 2006-2007

Provided comprehensive support in the execution of the day-to-day administrative functions for three C-level executives and two senior consultants with complete administrative responsibility for the coordination of programs, services, facilities management, policies, and procedure development as well as travel coordination, calendar management, meeting and event planning, and RFP proposal generation. Planned, developed, and executed strategies relative to risk management, procurement, and operations management functions while ensuring full commitment to quality standards within corporate guidelines and expectations.

* Formed and led cross-functional team to identify and assess process issues and obstacles through the design, development, and implementation of more effective and efficient administrative planning processes.

* Spearheaded the development and implementation of an employee benefits program, acting as the program's benefits administrator.

* Liaison with internal and external customers to facilitate the streamlined management of projects, realigning and rescheduling workloads to align with client deadlines and project deliverables.

* Managed administrative requirements for IT procurement support services and networking requirements, procurement of office supplies, and the coordination of property and office moves and relocations.

EXPORT ADMINISTRATOR | Textron Marine and Land System, Slidell, LA | 2005-2006

Planned, developed, and executed export administrative functions including technical data licenses, technical assistance agreements, and manufacturing licensing agreements for Business Development and Contracts departments, ensuring the timely submittal of documentation to U.S. Government agencies.

* Reviewed internal controls and current processes to analyze adequacy of current policies, procedures, and work instructions, documenting objective findings and recommendations for improvements to streamline and modify existing processes.

* Conducted assessment and compliance audits in accordance with the Export Management Systems Manual.

* Provided administrative support to functional departments including Supply Management, Engineering, Program Management, Contracts and Aftermarket Spares.

EXECUTIVE ASSISTANT | United Water, Inc., New Orleans, LA | 2002-2005

Provided leadership and oversight of day-to-day administrative functions, reporting to the President of the region responsible for the management of a $600 million regional budget. Developed and applied effective administrative methods and procedures that effectively provide for the handling of a diverse range of administrative services and functions including contract administration, communication management and facilitation, procurement, payroll, reporting, and human resources.

* Responsible for the indirect supervision of 21 administrative staff members supporting multiple projects within the Southern region; screened and interviewed potential administrative personnel candidates.

* Investigated and resolved 100+ customer and team member inquiries with a 94% positive solution rate.

* Provided advice and guidance to program managers in carrying out administrative responsibilities and in addressing a wide variety of administrative and management issues.

* Developed a strong network of industry contacts by cultivating excellent relationships while leading cross-functional teams in the evaluation of current workflows and processes to target and improve process inconsistencies and deficiencies.

PROVIDER RELATIONS REPRESENTATIVE | East Jefferson General Hospital, Metairie, LA | 1998-2002

Direct oversight and accountability for leading the day-to-day business operations with overall responsibility for the efficient execution of all client relations and administrative functions and for facilitating communication efforts between physician offices and health plan representatives and contractors while coordinating physician in-services, and Board of Directors and committee meetings. Advised and provided guidance to program managers in carrying out various administrative responsibilities and tasks to ensure compliance with all administrative and corporate policies and procedures. Trainer and support liaison for database system, network development, and community and provider relations.

* Reengineered and streamlined provider enrollment and credentialing processes with the implementation of automated control measures.

* Conducted studies of administrative management systems, methods, and processes to identify areas of potential improvement.

* Analyzed health-plan methodology and RBRVS fee schedules for contractual continuity for 15+ contracts; prepared industry analysis of physician reimbursement.

OPERATIONS MANAGER | Crescent Home Health Care, Inc., New Orleans, LA | 1994-1998

EDUCATION

Southern University, New Orleans, LA

Master of Social Work Courses (Completed 23 hours)

Bachelor of Science, Business Administration & Economics

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