Jennie Dotson

** ****** **** ** #**** a1nmle@r.postjobfree.com

Orange Park, FL 32065 630-***-****

____________________________________________________________________________________Objective:

Seeking a career with an upstanding, loyal, confident, and successful company where my organizational, customer service and problem solving skills can be best utilized.

Education:

Bachelors of Liberal Arts (General Studies) degree from Northern Illinois University, Dekalb Illinois; May 2008 Graduate.

Professional Experience:

Export Documentation Specialist & Supervisor/ HR/ Container Scheduling, Loading, and Moving Coordinator/ Dispatcher; Litmark, Inc., Jacksonville, FL 08/2008-Present

• Enter all shipment information into company database and international shipping database.

• Enter all shipment information into AESDirect.gov to comply with US Census Bureau laws for exporting vehicles overseas, containerized.

• Complete all title/customs documentation for US Customs and Border Protection Offices out of Jacksonville Port, Port Newark New Jersey, Savannah Port, Port of Long Beach California, Norfolk Port, and Houston Port, in order to successfully pass/validate all titles for the ship lines for every car in every container Litmark, Inc. exports.

• Expedite all filing, documentation, and proofing necessary to meet special requirements for all ship lines for every shipment we conduct by each deadline and error-free.

• Supervise/Manage the Documentation Department to make sure everything happens correctly and to the expected level of quality of service.

• Supervise/Manage our in-house drivers Monday through Saturdays for all container movement between the loading facility in Jacksonville, the 2 different Jacksonville Ports, and Savannah Port.

• Request, receive, distribute, and track all ship line releases for all shipments for all customers out of all ports.

• Handle interviewing, hiring, training and managing all administrative positions within the company.

• Successfully train all administrative positions at all Litmark facilities; including San Bernadino, CA and Roselle, NJ Offices via phone and email.

• Answer multi-line phones while multi-tasking all day every day.

• Personally assist the owner and manager with all duties they need/ask daily.

Administrative Assistant, Fireman’s Fund Insurance Company, Lisle, IL 12/2007-05/2008

• Entered all data for the claims adjuster and underwriter departments.

• Answer multi-line phones while multi-tasking.

Loan Closing Specialist; IL Notary Public, Global Title, Inc., Schaumburg, IL 03/2007-10/2007

• Prepared all loan closing documents for refinance or purchase closings.

• Performed the loan closing in home and/or in office as a Notary Public for Illinois.

• Processed and mailed all loan closing documents to the Lenders.

• Disbursed the loans three days after the closing by cutting all checks for payoffs and for individual.

• Used my highest level of customer service and professionalism every day.

Sales Associate, Nordstrom, Schaumburg, IL 01/2006-02/2007

• Rejuvenated the entire department each morning to inspire sales by cleaning, reorganizing, and rearranging merchandise.

• Exercised my customer service abilities by extending energetic greetings to each customer who entered my department, wrote personalized thank you letters to my personal customers for their purchases, and made it a point to remember my frequent customers on a first name basis so I could build a relationship.

Telemarketer, Western Illinois University Alumni House, Macomb, IL 09/2004-05/2005

• Called different Alum from specific departments for donations to their specific donation.

• Executed my customer service abilities in each phone conversation.

Secretary, Cowart Chiropractic Clinic, Naperville, IL 01/1999-01/2007

• Answered multi-line phones.

• Scheduled all doctors and massage therapists appointments.

• Greeted all patients as they arrived and developed personal relationships with each patient.

• Called for insurance benefits, billing questions, and collections for all patients.

• Created, mailed, and tracked all invoices for all patients.

• Maintained all filing, record keeping, and cleaning for office.

Computer Skills:

• Microsoft Word/Office, Excel, and PowerPoint

• Lotus Notes (HUD-1 Settlement Statement Production Program)

• Basic Knowledge of QuickBooks

• Internet Savvy

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