Customer Service Project

PROFESSIONAL SUMMARY

Highly enthusiastic, motivated, and hands-on management profession offering well-rounded business development experience, managing business startups, multiple projects and leading general business operations. Resilient and growth-focused with strong entrepreneurial drive and advanced skills in establishing productive business relationships; identifying new business opportunities; and in building industry alliances. Recognized for exemplifying work ethic and commitment to excellent service, coupled with the ability to resolve issues critical to organizational success.

Areas of Expertise

Sales, Marketing, and Customer Service

Strategic Planning and Business Development

Office Administration

Project Management

Budget Management and Cost Control

Scheduling and Contract Administration

Communication and Public Relations

Personnel Management

Accounts Payable/Receivable

C o m p u t e r S k i l l s

QuickBooks, Microsoft applications ( Word, Excel, Powerpoint, Outlook )

Adobe, Social Networking, Emailing and E-faxing

EXPERIENCES

Customer Relations Specialist | Kunes Country Chevy

Delavan Wisconsin

October 2011 - Present

• Estimating, troubleshoot business system, reinvent procedures to promote efficiency

• Payables/Receivables, general administrative duties

• Promote/market company’s new satellite office

• Establish and cultivate strong customer relationships to drive increases in revenue, generate referrals, and ensure repeat business

Co-Owner | Pinnacle Glass Incorporated

Walworth Wisconsin

October 1997 – October 2011

• Co-founded a company from scratch and managed all of its core functional areas

• Managed contracts, including insurances and budgets for each project

• Administered and maintained accuracy in account receivables and payables, payroll, material ordering, vendor accounts and inventory

• Organized and led project site meetings to ensure coordination in project activities and meet project goals and customer expectations

• Developed project work plans and prepared budget based on customer specifications

• Spearheaded public relations engagements and resolved customer-related issues

• Directed sales and marketing efforts while supervising personnel and maintaining compliance in business operations

EDUCATION

GATEWAY TECHNICAL

ELKHORN WISCONSIN

Algebra, English Composition, College Math, Sociology, Psychology

ASHFORD UNIVERSITY

CLINTON IOWA ( ONLINE )

Bachelor of Arts – Early Education (in progress)

QC Event School

Various Locations ( online )

Professional Certification/ Event and Wedding Planning (in progress)

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