Customer Service Sales
Resume:
EDUCATION
Bachelor of Arts, Received May ****
Wesleyan College, Macon, GA
Majors: Mathematics and Economics; Minors: Music and Business
Cumulative G.P.A: 3.4/4.0
EXPERIENCE
Intern for Actuarial Analyst, Underwriting Dept., Georgia Farm Bureau
January 2011- May 2011, Macon, Georgia
• Organize rates and loss data in a systematic manner to make future retrieval easier
• Created loss development triangle documents for using chain ladder method to help the actuarial analyst perform their analysis
• Proof read reports for errors before submission
Tax Analyst, Volunteer Income Tax Assistance, IRS, Macon-Bibb Senior Citizen Center
Macon, Georgia , January 2011 – May 2011
• Trained to do basic tax preparations for low and middle income families.
• Prepare personal income tax statements to be sent in to the Internal Revenue Service.
Resident Advisor, Wesleyan College
Macon, Georgia , August 2010- May 2011
• Plan, organize and direct programs to encourage student’s social, academic and personal development
• To foster a cohesive and uplifting environment for twenty students
• Ensure that college policies are adhered to.
• Act as a customer service representative for the school to quell dysfunctions in the student’s rooms.
Sales Associate, Bath Plus Store Chain
Kingston Jamaica, June 2010 – Aug 2010
• Assisting customers with products selection from the variety available.
• Ensuring daily sales target for the store is achieved.
Philanthropic Marketing Specialist, Wesleyan’s Advancement Office, Wesleyan College,
Macon, Georgia, Sept. 2009 – May 2010
• Call and converse with alumni of the institution and update their contact information.
• Facilitate their donations to the school through mail and phone methods and ensure daily donation target is achieved.
• Establish a relationship between alumni and the college
• Organizing fundraising events with participation from students.
Tutor, Academic Center, Wesleyan College
Macon, Georgia, August 2009 – May 2011
• Plan and initiate dynamic tutorial sessions for Math Calculus and introductory Java programming courses. This increased students grades by 2 and in some cases 3 letter grades from D’s to B’s and A’s.
• Help students gain increased independence and confidence in his/her mathematical abilities.
• Checked students’ java programming homework for errors.
Data Entry Analyst, Jamaica Mortgage Bank,
Kingston, Jamaica, May 2009 – Aug. 2009
• Created an electronic database to organize data from current and past accounts.
• Organized original files in a numeric order with an easy retrieval system.
• Screened documents for incorrect entries and took necessary steps to correct them.
• Retrieved paper archives and entered information into the database.
• Selling banking products to customers.
Clerical Assistant, Business and Economics Department, Wesleyan College,
Macon, Georgia, August 2008 – May 2011
• Make and organize copied packages into presentable classroom material Retrieve and file mail
• Organize the departmental notice board.
• Retrieve and file mail
COMPUTER SKILLS
• Proficient in MS Word, Excel, Access, PowerPoint.
• Experience in Java, Maple Pro.
• Experience in STATA
HONORS & ACTIVITIES
• PRESIDENT, Entrepreneurial Society , 2009-2010
• Vice-chairperson Fundraising Committee: Alpha Kappa Psi, Sept. 09 – May 2010
• Secretary: Alpha Kappa Psi,. Sept. 09 – May 2010
• Recipient, Pierce Leadership Award Scholarship (Excellence in leadership and scholarship), 2007-2011
• Professional Committee Chair: Alpha Kappa Psi, Wesleyan College, Macon, Georgia, Jan. 09 – May 09
• Member, Omicron Delta Epsilon (ODE),International Economic Honor Society, Sept 2010
• Member, Kappa Mu Epsilon (KME),International Mathematics Honor Society, February 2010
• Vice President: Mathematics Club, Wesleyan College, Macon, Georgia, Sept. 08 – present.
• Recipient, Dean’s Scholarship, Wesleyan College, 2007-2009
• Recipient, Dean’s list
• Recipient, President’s list
References
Dr. Yelena Tuzova
Wesleyan College
Economics and Business Department
4760 Forsyth Road
Macon, GA 31210
Stefanie Swanger
Wesleyan College
Student Affairs
4760 Forsyth Road
Macon, GA 31210
Dr. Philip Taylor
Wesleyan College
Economics and Business Department
4760 Forsyth Road
Macon, GA 31210
(478)757- 5184
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