Customer Service/Dispatcher
Resume:
James A Cornell
Scotch Plains, NJ 07076
Objective: To obtain a position using my collective knowledge of the company and systems to encourage and increase productivity for the company.
10/2006 to Present: Power Survey, Co. Dispatcher
Collected information on hazardous structures in the field from technicians in the field, collated that data and routed the information to the necessary departments at various Power Companies, including Con Edison and Toronto Hydro/Electric.
Collected data regarding driver stops and routes to enter into our database systems to review productivity and efficiency.
5/2006 to 8/2006: Comcast Corporation, Union NJ Dispatch Level I
Facilitated the organization of Comcast technicians in the field and completed the activation of customer accounts and equipment from the office.
2/2006 to 5/2006: Comcast Corporation, Union, NJ CAE Level IV
7/2005 to 2/2006: Comcast Corporation, Union, NJ CAE Level IV
One of the “Team Leaders” on the Bedrock Project
Special Projects under the supervision of Dave Kaufman
Consistently high evaluations in CQE
9/2002 to 6/2005 Comcast Online CAE Levels I through IV
6/1999 to 8/2002 Ralph’s Gas & Wash, Westfield, NJ Station Attendant
Cash and credit handling experience
Direct customer interaction
Handled pumps and car wash
Troubleshot issues in absence of owner
Open and closing procedures
Often most senior employee on premises
Education: DeVry University Currently studying towards a Bachelor's Degree in the field of Computer Information Systems.
Union County College, Cranford, NJ Various coursework
Currently 4.0 average
Cittone Institute, Edison, NJ Certificate Computer Program
Westfield High School, Westfield, NJ Class of 2001
Skills: Microsoft Office Suite, Internet
Proficient in both Comtrac and CableData
Excellent verbal and written communication skills, multi-tasking, works well unsupervised, highly motivated, willing to take on special projects and share ideas.
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