Sales Customer Service
Resume:
Kevin Butler
Ballwin, MO *****
********@*********.***
Established professional healthcare sales executive known for outstanding ability to lead and develop people, processes and technology to create sustainable improvements in business results. Stimulate sales and optimize customer satisfaction levels by implementing strategic programs, embracing innovation, creating scalable processes and building cross-departmental partnerships. Successfully collaborate with C-level leadership to help establish organizational strategic direction and contribute to both short-term and long-term company goals.
• Strategic & Tactical Planning
• Account Development/Acquisition
• Target Marketing & Penetration
• Sales Team Training/Supervision • P&L / Financial Reporting
• Competitive Sales Analysis
• Home Health/Hospice
• Physician Relations • Broker / Vendor Relations
• Policy Formulation
• Sales Presentations / Closing
• Contract Negotiations
Technical Skills:
• Extensive knowledge of Microsoft Office, Access, Excel, Outlook, PowerPoint and Word
Professional Experience – SBS – Healthcare Division 1982- 2011
Director of Sales and Marketing
Specializing in the development of Sales and Marketing programs for company core line products and services, specializing in Hospital, Clinics, Physicians Offices, Home Health and Oncology Centers.
Marketing Management, Marketing Development, Sales-Team Leadership, Strategic Planning, and New Market development.
Providing Management solutions for clients including, Hardware, Software and Workflow implementation strategies.
Development, New Product Design, Sales Force Recruitment, White Paper Creation, Software Coordination and Market analysis.
Highlights
Tripled field sales personnel, launched teaming model, implemented world class new hire training in software and equipment solutions 75% which helped company achieve top 10 statuses in the country for 18 straight years.
Developed customer service and warehouse staff to implement next day delivery, quick re-orders placement, in house “Just in Time” stocking programs for our customers increasing profit margin an extra 54% annually.
Implemented bar code technology software systems at major Health Systems that saved $500,000 annually while increasing company revenue by 40%.
Enhanced product base implementing RFID technology to core sales securing at least one 3 year contract to supply RFID technology that saved a Healthcare System $125,000 annually. Implementation of RFID tracking increase companies Sales by 34% and revenue 46%.
Professional Experience – Physician Resource Group 1987 – 2007
Developer/Director of Sales/Marketing/Consulting
Originated the company, transforming an Idea into a successful company, creating an innovative Product Launch design to become a major player in the Healthcare industry.
Specializing in the Development of Sales and Marketing programs for medical Transcription, Hospital Coding, Physician Coding, Documentation Reviews, Departmental Workflow Strategies, and Temporary Staffing.
Highlights
Created a portfolio of products based on increasing revenue during Managed Care doubling revenue each of the first 3 years.
Provided systems hardware and EMR software to Hospitals and Clinics to image medical records, human resources, and hospital policies and procedures for hospital wide implementation.
Developed workflow strategies techniques to access patterns of activity in
Healthcare departments for achieving maximum efficiency in various hospital departments.
Secured national contract for software, equipment sales with Novation group purchasing organization managing 15 regional managers and 250 sales reps.
Education
University of Missouri –Columbia – BS Business
Memberships
Medical Group Management – St. Louis Chapter
Medical Group Management – Missouri Chapter
Medical Group Management - National
AHIMA – Missouri Chapter
AHIMA – National
AAPC - National
Awards
MGMA-MO – Business Partner of the Year
MGMA-MO – Conference Leadership Award
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