Customer Service Medical

KRYSTAL ORTIZ

**** *. ****** ***.

Compton, CA. *0222

(Cell) 323-***-****

********@**********.***

OBJECTIVE To obtain a position that allows me to apply my abilities and experience in the Medical field as a Medical Biller and Coder as well as other work related skills.

EDUCATION 2009 ICDC College Huntington Park, Ca

Medical Office Management / Diploma

Medical Biller and Coder/Front/Back Office

Trained In:

Inpatient and Outpatient Coding, Clinical Coding, (CPT, ICD-9) Claims.

Processing HCFA 1500, Knowledge of Insurance Guidelines, CMS,

HMO, PPO, Workers Compensation, Insurance Verification and Authorization, Medical Records/Terminology, Anatomy and Physiology, Medical Manager, Customer Service.

Typing Correspondence.

Computer Skills

Microsoft Windows

Microsoft Word, Excel, PowerPoint

Ten Key

Customer Service

Medical Terminology

Front Office Experience

Extra Curricular Activities

Bilingual in Spanish

EXPERIENCE

2012 – Present Estea Laser and Cosmetic Center Long Beach, Ca

Medical Assistant

• Answering office phone calls, faxing, copy, data entry and scheduling patients and charting files.

• Assisting Dr with back office surgery, Sterilizing instruments, restocking rooms with proper equipment and making sure all rooms are clean.

2010– 2011 Marshalls Downey, Ca

Cashier/Sales floor

• Restocked sales floor with new merchandise and maintaining a safe environment.

• Cash handling and customer service.

2009-2010 Consultorio Medico Latino Medical Paramount, CA

Medical Office Management (Volunteer)

• Full understanding of utilizing of all personal protection equipment

• Patient care by taking vital signs, urinalysis, pregnancy test

• Assist doctors w/ translating English to Spanish

• Ability to operate general office machinery, and Fax, File, and scheduled appointments

• Provide exceptional customer service

References Available upon Request

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