Administrative Assistant Customer Service

Araceli Pineda

**** **** *****

San Antonio, TX *8251

210-***-**** (c) 210-***-**** (h)

**************@*****.***

Highlight of Qualifications

• Motivated and self driven individual

• Over fifteen years office/administrative experience

• Hardworking, dedicated and compassionate about serving patients and the community

• Punctual and organized

• Bilingual (Speak, Read, Write)

• HIPAA & OSHA Certified

• Medi Soft

Relevant Experience

Administrative

• Operated office equipment such as fax machines, copiers and phone systems

• Used computers for word processing, database management, and publication creation.

• Administrative duties included: sorting, filling distribution and data input.

• Scheduled and confirmed appointments for patients.

Customer Service

• Answered telephones and gave out information to callers, documented messages and/or transferred calls to appropriate individuals.

• Greeted visitors and callers, handled inquires and directed them to the appropriate service providers.

• Collected and disbursed funds from cash accounts and kept records of collections and disbursements.

Employment: (San Antonio, TX)

Hand Therapy, Administrative Assistant 1989-1992

Santa Rosa Hospital, Administrative Assistant / Laboratory Clerk 1979-1989

Education:

Job Ready Training Medical Administrative Assistant with Billing & Coding Course 2011-2012

• Relevant course subjects: Interpret outpatient medical record documentation using extensive knowledge of anatomy, physiology, clinical disease processes, pharmacology and medical terminology to identify codeable diagnosis (ICD-9-CM), evaluation and management (E&M), procedure (CPT) and HCPCS coding.

Northwest Vista College Basic Coursework 2003-2006

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