Paul Rumsey

West Des Moines, IA *****

515-***-****

a0gms3@r.postjobfree.com

www.prumsey.com

RESULTS-DRIVEN TRAINING AND DEVELOPMENT LEADER

Dynamic, competency-based leader with 20 years’ expertise in training, 15 years in management, 12 years in recruiting/organizational development and 7 years in e-learning. Accomplished Fortune 50, multi-site leader eager to contribute hands-on talent toward proactively supporting a progressive organization in optimizing performance. Experienced director of $4 – 8 million budgets, 80+ staff, Learning Management Systems, Corporate University initiatives, coaching, succession planning, change management, strategic planning, talent management and innovative research. Experienced in Bloom’s Taxonomy, ADDIE and Kirkpatrick

CORE COMPETENCIES

* Budgets and Forecasting

* Change Management

* Coaching and Mentoring

* Corporate University

* Customer Service Training

* Diversity

* E-Learning and Web Casts

* Employee Relations

* Leadership Development

* New-Hire Recruiting/On-boarding

* Operations Training

* 360 degree Performance Management

* Six Sigma Green Belt

* Strategic Planning

* Succession Planning

* Talent Management

PROFESSIONAL EXPERIENCE

Director, Training and Development

UnitedHealth Group (2003 - Present)

* Directed 25 trainers and instructional designers across 15 call centers in a virtual, team environment

* Certified to deliver Managing and Coaching for Success course to call center management

* Coordinated and trained Focus on Success management curriculum by teleconference and WebEx

* Assisted with strategic planning for Developing Excellence management curriculum for entry-level managers to senior executives

* Served as “Super Administrator” for Corporate University and Learning Management System overseeing curriculum creation, employee development, assessments, reports and communication

* Directed and assisted development of 3 new hire curricula and personally delivered over 20 modules

* Worked cross-functionally with Operations, Sales and Quality to provide training solutions

* Delivered change management and leadership training for 2 segment-wide change initiatives

* Assisted Senior Executives with scoreboards, reports, management training and strategic planning

* Coordinated Human Capital diversity initiatives with Menttium mentorship and Inroads internship

* Supervised vendor relations for curriculum and technological needs (e.g., Ninth House, Tata, Covey)

* Directed research and implementation of blogs, online discussion boards, mobile learning, prescriptive learning, rapid learning, SMEs, simulations and communities of practice

* Directed return-on-investment (ROI) program to assess the business impact measurement for training

* Trained as Green Belt for corporate Six Sigma projects

Director of Education

Career Education Corporation--Le Cordon Bleu at Brown College (2002 - 2003)

* Supervised $7,600,000 budget. Reported directly to the President. Matrix management

* Served on President's Cabinet, responsible for strategic and facility planning to promote company's $5,000,000 EBITA growth each year

* Directed all aspects of training-needs assessment, design, content evaluation, client satisfaction

* Prioritized multiple tasks in a fast-paced, profit-driven environment

* Supervised over 50 trainers, recruitment, and performance appraisals

* Developed 6 employee committees to improve employee input and buy-in of policies and curriculum

Director of Education and E-Learning Curriculum Manager

KRS Enterprises (2000 - 2002)

* Supervised $2,700,000 budget. Promoted to position. Reported directly to the President

* Supervised 80+ technical faculty and 8 managers, ensuring superior IT training for over 2000 clients

* Re-engineered training division, resulting in a savings of over $700,000

* Achieved 98% customer retention rate due to strong training, customer service, and follow-up

* Directed scheduling and documentation of over 7000 technical training sessions each year

* Supervised the development of online live and self-paced training sessions

* Conducted contract negotiation, recruitment, conflict resolution, layoffs, and performance reviews

* Chaired 10-person Education Committee as part of employee communication and strategy plan

Chair, Education Department - Distance Education Director - Admissions Director

Pillsbury College (1996 - 2000)

Promoted to position. Reported to Director of Development

* Initiated marketing activities that resulted in 60% growth over three years

* Conducted curriculum development and training course revisions

* Developed 7 half-year courses in communications, education and French

* Designed and delivered train-the-trainer presentations at 6 professional conferences across America

* Supervised creation and usage of marketing video, brochures, newsletters, and poster

EDUCATION

MDE, Master of Distance Education (concentration in e-learning management)

Athabasca University, Athabasca, Alberta, Canada

MS, Educational Administration and Supervision

Bob Jones University, Greenville, SC

BS, cum laude, French Education, English minor

Bob Jones University, Greenville, SC

PROFESSIONAL CERTIFICATE TRAINING

ROI (Return on Investment) Certificate Program, ASTD and ROI Institute, Alexandria, VA

Training Presenter Certificate Program, The Training Clinic, Seal Beach, CA

PROFESSIONAL AND COMMUNITY ASSOCIATIONS

American Society of Training and Development (ASTD)

The eLearning Guild

Professional Conference Presentation: Moving from Discussion Boards to Communities of Practice

Learning 2005 Conference hosted by MASIE Center, October 2005

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