Manager Sales

Fariba Thomas

** ****** **** *** *** Rafael, CA *4901 650-***-**** ******.******@*****.***

SALES AND CUSTOMER SERVICE SPECIALIST WITH TRACK RECORD OF ENHANCING PROFITABILITY AND DRIVING COMPANY GROWTH

Top performing senior sales leader with 20+ years of experience improving revenue in corporate environments. A detail-oriented, strategic sales professional with excellent customer relationship skills and ability to communicate effectively at the senior executive level. Adept at leading initiatives that increase brand awareness. Quick study on subject matter related to business practices in many industries.

Core Competencies:

• Marketing / Business Strategy

• Budget / P&L Management

• Territory Management • Pre-Sales Support

• Team Leadership & Training

• Consultative Selling • High-Impact Presentations

• Customer Service Training and Development

• Key Account Management

PROFESSIONAL EXPERIENCE

UNION BANK OF CALIFORNIA San Carlos, CA 1/04 to 9/10 Branch Manager

As the Branch Manager for UNION BANK OF CALIFORNIA, increased deposit base from $43 Million to $70 Million through retention of existing clients and acquisition of new clients to increase loans and deposit base. This was accomplished by achieving superior levels of customer satisfaction, referral gathering, prospecting for new business clients and community involvement. Increased Branch deposit base by 110%, consumer & small business lending by 40%, cross sell increased by 200%, teller referral/transaction by 500%, customer satisfaction score increased to over 97%. Coached and mentored staff in Consultative Sales techniques and effective cross sells. Awarded Union Bank's Peninsula Region 2010 Certificates of Excellence in recognition of achieving 109% House Hold(HH) Acquisition, 89% HH Attrition, 120% New Loan Production, 1,096% Net Balance Growth, 104% New HH Cross Sell. Through team work, as of 9/17/2010, the San Carlos Branch was #1 in the Region, #15 in Northern California Division, and #45 in the Bank out of 480 branch locations. San Carlos branch Priority Unit was ranked #1 Priority branch within the BANK and its Financial Services Officer ranked #1 in region and #43 in the Bank. San Carlos Branch was the recipient of 2008 & 2010 Branch Manager Certificate of Excellence.

ADVANCED TECHNOLOGY SOLUTIONS Redwood Shores, CA 10/00 to 11/03 Account Executive

As Account Executive for Advanced Technology Solutions, Identified sales prospects through Cold Calls, developed referral networks, cultivated new clients and prepared proposals.

ENTANGO San Jose, CA 2/1999 to 9/2000 Sales Manager

As Sales Manager for ENTANGO, Identified nationwide sales prospects though cold calling, responded to inbound inquiries, tracked and Prioritize leads and inquiries, processed sales and accounts, and maintained high level of customer satisfaction. Hired, trained, and developed a sales team for this startup company.

LIFE INVESTORS INSURANCE COMPANY Oakland, CA 9/1986 to 12/1998 Exec. Div. V.P.

Highlights include: In an environment of 100% commission and promotion through performance, was promoted to Branch Manager by 7/1987, Divisional Vice President by 4/1990, and Executive Divisional Vice President by 6/1992. In 1990 became responsible for developing the Northern California Region through establishment of satellite offices. By 1998 had established 5 successful and profitable offices through management of a telemarketing team while recruited, trained and developed new Managers to achieve desired corporate expansion.

ACHIEVEMENTS

• Held escalating positions as Sales Representative, Unit Product Manager, Branch Manager, Division Vice President, and Exec. Div. V.P. in Northern California during a 10 year career.

• Built thriving satellite branches through personal recruiting and development of new agents.

• Successfully attract new hires into a straight- commissioned environment.

• Utilized presentation skills and developed motivational programs to generate daily enthusiasm.

• Recruited independent telemarketers to generate leads and to implement appropriate scripts and questionnaires developed in-house.

• Recruited, trained, and developed new agents for Branch Management positions.

• As Divisional VP developed and supported managers in 5 satellite offices, with over 70 agents.

• #1 top personal producer in 1988.

• #1 top producing Branch Manager in 1989 with special recognition as the first ever “Rookie Manager” to achieve this status.

• #1 top producing office, out of 47, in 1991 and 1992.

• #1 top producing Divisional Vice President in 1993.

• Winner of annual “Presidential Trips” each year from 1988 to 1998 – Awards included trips to Canada, Hawaii, England, the Netherlands, Germany, and Austria.

EDUCATION

Liberal Arts, Loretto Heights College

Denver, Co.

Commercial Design, Colorado Institute of Art

Denver, Co.

References available upon request

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