Customer Service Sales Representative

*** * ***** ***** **. Lewisville, TX *****

CELL: 972-***-****; ************@***.***

Summary

Client-focused Sales Representative with one year of providing solutions to customers. Solid understanding of the MS Office Programs. Personable and responsible Cashier with a year of experience working in fast-paced environments. Solid team player with great positive attitude. Experienced worker with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Experience in an office environment and using office supplies such as telephone system, various Microsoft Office programs, copier, and fax machine.

Highlights

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest

Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

• Assisted with other positions such as drive-through and packing food simultaneously as register.

Customer Follow-up

• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Ensured that customers were satisfied with company foods and services by friendly questioning and conversation.

Experience

Drive through, cashier, and packer.

June 2010 to December 2011

Chicken Express – Carrollton, TX

Supported all kitchen operations when other positions were absent. Responsible for the production and plating of desserts. Accepted payment from customers, and made change as necessary. Answered telephone calls and responded to inquiries. Assisted co-workers. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Computed sales prices, total purchases and processed payments. Trained new employees. Recommended merchandise based on customer needs. Earned Employee of the month in two separate occasions.

Contact Info: 972-***-****)

Receptionist/Legal Assistant

January 2011 – Present

David L. Smith Attorney at Law – Dallas, TX

Answered all telephone calls and transferred them to the rightful service representative. Submitted applications to the United States Citizenship and Immigration Services for immigrants desiring to become a citizen or permanent resident. Spoke to clients in their preferred language (Korean or English). Used Word frequently to send letters to accommodate clients of their cases. Called clients to ensure they were entirely up to date on their cases. Filed all cases independently and accurately.

Contact Info: (214- 354-6159)

Education

Hebron High School

Carrollton, TX

High school diploma

Coursework includes: Speech and Communication, Business Marketing and Financials, and AP Chemistry.

Southern Methodist University

Dallas, TX

Attending in the fall

Major is chosen to be Political Science

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