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Resumes 41 - 44 of 44 |
Kolkata, WB, 700094, India
... 3rd level analysis and troubleshooting of all the problems that were escalated to me by the engineers and helpdesk. According to workload calculated the manpower. Prepared various reports on operations as per IT needs and analyses as per ITIL ...
- 2012 May 30
Kolkata, India
... levels of Service Delivery Terms and Service Level Agreement to continuously improve Quality of Service • Provide Effective Solutions to the level of User Satisfaction • Co-ordinate with various departments like Helpdesk, Network and Operations.etc. ...
- 2011 Nov 26
Kolkata, India
... (Helpdesk Engineer) -L1. A. Remote login B. Trouble shooting in (ms-office, outlook, scanner, printer, desktop, laptop) 2. Data Center Operation – A. Monitor servers & generate report B. Monitor monitor network B/W utilization C. Monitor & take the ...
- 2011 Jul 10
KOLKATA, WB, India
... Site – WIPR, KDC (From Nov’09 to Dec’09) Worked in Admin Department in Helpdesk for 1 month. Job Responsibilities :- • First point of escalation for all facility related issues. • Managing a Team of 180 HK Team and 80 odd Facility Personnel. • ...
- 2011 May 17