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Resumes 11 - 20 of 240 |
Washington, DC
... customers with a warm and professional attitude • Assisted customers with questions • Interacted with customers through live chat • Kept records of customer complaints • Managed customer accounts • Assisted with technical support duties Assistant ...
- Mar 01
Fair Oaks, VA, 22030
... Introduced and implemented an upgrade of company website with built in chat function and calendly application integration as an alternative mode of client engagement. Wrote and dispatched business and marketing emails to prospective businesses and ...
- Feb 28
Pimmit Hills, VA, 22043
... Guided team throughout the product lifecycle from ideation, research and development of product strategies, roadmaps, functional requirements, to managing feature releases for American Home Shield’s Member Account Management Website, IVR, and Chat, ...
- Feb 27
Waterford, VA
... and IT requests, Knowledge Base, Change Management, Problem Management and Project Management areas Successfully managed the roll out of new Service Desk chat service The Judge Group (contracting for Ditech Financial LLC), March 2015 – August 2018; ...
- Feb 20
Washington, DC
... - Cross-trained in multiple departments, handling customer service requests via phone support, email support, or live chat. - Documented customer correspondence in CRM, ensuring accurate tracking of requests, problems, and solutions. - Diagnosed ...
- Feb 15
Manassas, VA
... • Microsoft Office (5 years) • Cleaning Experience • CCTV • Patient Care • Phlebotomy • Customer service • Sales • Live chat • Typing • Cash handling • Cash register • Supervising experience • Windows • Shift management • Driving • Security • ...
- Feb 14
Washington, DC
... reinvent how they support and engage with their customers and prospects creating an in-person experience online through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support while increasing conversion rates. ...
- Feb 10
Ashburn, VA
... Achieved a Responsive Design to make the platform accessible across various devices, resulting in a 20% increase in mobile users Organised and Integrated a Real-time Chat Feature, fostering a collaborative learning environment, with over 1,000 ...
- Feb 08
Washington, DC
... interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email) ● Prepare complete and accurate tax returns ● Generate business growth, increase client retention, and offer ...
- Feb 01
Herndon, VA
... • Business Case preparation for approval • Requirement gathering & preparation of business requirement documents • Translate functional requirements into system requirements using UML • Configured chat functionality for Service Desk ticketing queue ...
- Jan 21