Position: Desktop Support jobs

Position: Desktop Support
Location: Omaha, NE, 68154
Duration: 6 + months

Technical Skills – Mandatory
 More than 5 years of experience in Desktop Support
 Experience in User Support environments.
 Experience in Windows 10 Upgrades.
 Knowledge of Windows 7 through Windows 10 and the ability to install integrate and
support these operating systems.
 Be able to install, maintain and troubleshoot MS Office Applications.
 Install VDI client software remotely or on desk of end users.
 Strong understanding of internetworking concepts; File shares,TCP/IP, DHCP, DNS.
 Strong knowledge of client/server computing.
 Kowledge on Interconnecting computer and peripherals (e.g Monitor, Printers, Scanners).
 Experience in backup and restore of user profiles settings such as Favorites,
Documents, network drives and other preferrences.
 Understanding of Remote Desktop Protocol.
 Experiene on End User Computing Projects.
 Experience in working on Windows OS Upgrade projects.
 Experienced on providing hand and feet support for end user Hardware refresh projects.

Technical Skills desired (Not Mandatory):
 Experience in supporting users working Virtual Desktop Infrastructure.

Profile
Summary

Key Responsibilities:
 Provide white glove support for end users who are being migrated from Windows 7 to
Windows 10 virtual desktop
 Assist users with any technical issues (hardware, software, connectivity, etc)
 Trouble shoot VDI client software issues during migration
 Troubleshoot issues using desk side, phone, and remote support.
 Troubleshoot Hardware, Software and Network issues reported by end users.
 Configure and Troubleshoot Desktop Applications.
 Local Coordination of Migration and end user support.
 Collaborate with other Technology Teams to resolve end user issues.
 If necessary, liaise with third-party support and PC equipment