End User Desktop Support

Mortgage Company

Columbus OH

Work HYBRID 3 days onsite each week

Needed ASAP

Direct Hire

In person Interview

Desktop Support

About the Role:

Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.

What You’ll Need:

Associate's degree in Information Technology, Computer Science, or equivalent IT certification required

1-2 years of hands-on IT support experience in a business environment

Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting

Expert-level knowledge of Microsoft Office Suite with ability to train and support end users

Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration

Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices

Experience using AI

Exceptional customer service skills with ability to communicate technical concepts to non-technical users

Strong analytical and problem-solving abilities with systematic approach to issue resolution

Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment

Patient, empathetic approach when assisting users with varying technical skill levels

What You’ll Do:

Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).

Investigate user problems and identify their source; determine possible solutions; test and implement solutions.

Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.

Perform and/or oversee software and application installation and upgrades.

Maintain site licenses for department/organization.

Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.

Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.

Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data.

Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.

Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff.

Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users.

Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments.

Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.

Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.

Other duties as assigned.