IT Systems Engineer

The Role

We are looking for an IT Systems Engineer based in the Greater Toronto Area to support Felix Health’s growing technology environment. This role is primarily remote but requires 1–2 on-site visits per month, with additional visits as needed for troubleshooting or hardware-related tasks.

You will handle day-to-day IT support, SaaS administration, hardware troubleshooting, and general IT operational tasks while collaborating closely with IT leadership. You must be comfortable working independently and as part of a remote team.

Responsibilities

Helpdesk & Onboarding/Offboarding

Provide L1/L2 support for Felix staff across Mac and Windows environments.

Independently manage and resolve IT helpdesk tickets in Jira with clear, timely communication.

Perform onboarding and offboarding activities, including account creation, access provisioning, and removal across multiple SaaS platforms.

Troubleshoot user issues related to software, access, connectivity, and general IT problems.

Support endpoint management and compliance using tools like Kandji, ESET, and similar platforms.

SaaS & System Administration

Managing user accounts, configurations, groups, permissions, and access policies across all systems / platforms.

Assisting with security checks, threat reviews, and maintaining platform hygiene.

Monitoring alerts, reviewing system health statuses, and escalating issues when required.

Hardware, On-Site Support & Infrastructure Checks

Troubleshoot and replace hardware such as desktops, terminals, monitors, printers, scanners, and label printers.

Perform light on-site tasks including:

Checking server, terminal, UPS, and network equipment health

Swapping or configuring Windows terminals

Verifying network functionality and connectivity

Good understanding of basic networking concepts, including configuration fundamentals, LAN/WAN basics, ports, subnets, and VLAN awareness.

IT Operations & Projects

SaaS platform audits

Licensing reviews

Automations and workflow improvements

Security or incident-related checks

General optimization of IT systems and processes

Maintain accurate IT documentation, runbooks, and process guides.

Qualifications

Comfortable working in a fast-paced environment.

1–3 years of professional IT support or junior IT engineering experience.

Exposure or hands-on experience as an admin in multiple SaaS platforms (Google Admin, Kandji, Meraki, Slack Admin, etc.).

Strong troubleshooting ability across both software and hardware.

Solid understanding of:

macOS and Windows environments

Basic networking and configuration

Identity/access management concepts

Strong customer service mindset with clear communication skills.

Ability to work independently in a remote-first environment.

Valid driver's license and ability to travel locally to the Mississauga pharmacy

Ability to lift up to 40 lbs.

Experience or exposure with administering several of the following platforms is required:

Google Admin / Google Workspace

Kandji

Cisco Meraki

Slack Admin

Atlassian (Jira/Confluence)

Datadog or similar monitoring tools

Tailscale

ESET, CrowdStrike, or similar security/EDR platforms

Additional SaaS tools as needed

Benefits

Full medical, dental and vision benefits

Maternity/paternity policy

4 weeks vacation (3 weeks anytime + 1 week during the holidays)

Competitive compensation

Stock option grant

Remote first, work from anywhere in Canada

Incredible culture powered by a highly collaborative and high-performing team

Large impact at an early-stage technology company

Professional development opportunities, working closely with founders and the senior leadership team

Location: Greater Toronto Area, Hybrid. 1–2 on-site visits per month, with additional visits as needed for troubleshooting or hardware-related tasks to our Pharmacy in Mississauga, ON.