Service Advisor

Job Description

We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow.

What We Offer:

Competitive Benefits Package

Company-Paid Volvo Factory Training

Retirement 401K with *Employee Match up to 6%

Affordable Health and Vision Insurance

Life & Disability Insurance

Professional Work Environment

Supportive OEM

Paid Vacations

Service Advisor Responsibilities:

Greeting customers promptly

Obtaining customer and vehicle information

Clearly reporting all vehicle symptoms as described by the customer

Determining and recommending needed maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Verifying that the final invoice reconciles with the work performed on the repair order

Explaining all completed work and charges to customers

Requirements:

Minimum 1-year experience in a service advisory role

CDK experience is preferred but not required.

XTime Experience is preferred but not required

Positive attitude

High volume mentality

CSI focused

Required experience:

Service Advisor, Dealership, Automotive Knowledge: 1 year

Full-time