Information Technology Support Specialist

Client: Banking Firm

Job Title: IT Support

Duration: 12+ months (possible extension or permanent hire)

Pay: $21.00/hr on W2

Location: Columbus, OH

Schedule: Variable shifts including evenings, weekends, and holidays

Job Overview

A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems.

Key Responsibilities

Provide excellent customer service through phone, chat, and in-person support.

Listen actively to understand user concerns and ensure timely resolution.

Document all incidents and requests accurately in the tracking system.

Troubleshoot and resolve hardware, software, and application issues.

Perform assessment, triage, research, and education for end users.

Support after-hours or weekend needs as required.

Demonstrate strong attention to detail, follow-through, and a positive attitude.

Install, modify, repair, and run diagnostics on hardware, peripherals, and software.

Build rapport with users and communicate clearly regarding issue status and resolution.

Maintain professionalism in challenging or high-pressure situations.

Qualifications

Excellent communication and customer service skills.

2–5 years of related IT support experience in a high-tech, fast-paced environment.

Technical support experience preferred but not required.

High school diploma or GED required.

Strong diagnostic and problem-solving abilities.

Self-motivated with the ability to work independently under pressure.

Flexibility to work varied shifts, including evenings, weekends, and holidays.