Receptionist

Description

Sunrise Services is seeking a Client Relations Facilitator (Receptionist) to join our Supported Living team!

The Client Relations Facilitator serves primarily as the "Face of Sunrise" for the 811 Madison building, greetings visitors and directing phone calls. This person also provides additional support for our team as well as assists the SL Director.

About the Program:

Sunrise Services is a social services agency that focuses on providing for the unmet needs of vulnerable individuals in our community and honor our employees who serve them. We provide caregiving services, behavioral health resources, vocational services, and much more! Our work is essential and dedicated to serving those who are elderly, disabled, or have mental health challenges.

The Supported Living Program offers assisted-living services to adults with a wide variety of developmental disabilities and varying levels of skill and independence. At Sunrise, we promote a high quality of life, self-determination, and independence, by providing needed support for daily living tasks.

Take the leap and make a difference with us!

Essential Functions:

Responsible for opening and closing the Main Office Building lobby and keeping lobby area clean.

Provide timely, proactive, and professional customer service to all internal and external Sunrise customers.

Welcomes visitors by greeting them, in person or on the telephone; answering questions and referring inquires to the appropriate person

Monitor, process, and direct voicemails left on the main phone line.

Supports the QA work group with administrative tasks and prioritizes the connection of calls and messages from DDA, RCS, APS and other external partners

Models a positive, proactive and priority-focused communication style which encourages collaboration and allows space for all voices to be heard, with the goal of improving the quality of life of our team and our clients

Maintains employee and department directories; Routes calls to SL work groups and other divisions and departments

Functions involving the Copy Room include: completing projects as assigned; keeping the room neat and organized; monitoring and reporting stock levels; and requesting maintenance and service as needed.

Functions involving the garage storage include, keeping the area neat and organized; monitoring and reporting stock levels and reporting broken or damaged products.

Office Bathroom duties include, keeping area neat and organized; monitoring and reporting stock levels and restocking supplies as needed.

Break Room duties include making coffee, monitoring, and maintaining the neatness of the room, including cleaning out the refrigerator and freezer once per week.

Reports any issues with vehicles and 811 building and property to the SL Director

Set up, coordinate and conduct group activities for Community Living participants. Event types include fitness, social skills, arts/crafts, games, etc.

Research and design various one-time and regularly-occurring events. Identify and obtain the necessary supplies and equipment. Schedule the rooms or other areas for the events.

Create and distribute flyers and other forms of advertising for the events.

Minimal driving required to pick up items from the store.

Ensure that the events promote, provide support and/or teach skills to participants in these areas: health and safety, power and choice, positive recognition of self and others, integration into the physical and social life of the community, developing relationships, and promoting competence and self-reliance. Essential Requirements:

Education: High School Diploma or Equivalent

Experience: One year minimum as a receptionist, secretary, administrative assistant (working with the public), or office management preferred.

Licensure/Certification: Obtain CPR/ First Aid Certification, Driver's License, within 90 days of hire. Attend training required by applicable laws. Skills & Abilities:

Strong verbal and written communication skills.

Previous experience with, or an ability to learn to use common office equipment such as, modern phone systems, fax machines and copy machines

Experience or Proficient with Microsoft 365 including Outlook, Word, Power Point, Excel, SharePoint and OneDrive.

Exceptional Customer Service skills

Comfortable with multitasking and operating in a fast-paced environment

Strong organizational skills with attention to detail and time management

Ability to lift 50lbs

Ability to climb stairs and ladders

Acts with a manner of professionalism at all times

Other Considerations:

Long periods of sedentary activity.

Familiarity with multi-line phone system.

Excellent interpersonal, written, and oral communication skills.

Excellent phone/voice etiquette and overall attitude of helpfulness, graciousness, and hospitality.

Self-motivated, works independently, multi-tasks, with ability to prioritize work.

Professional appearance.

A high degree of diplomacy in interaction with people in all situations. Schedule: Monday - Friday 8 am - 5 pm

Compensation:

$20.77/hour

Wages are determined by applicable industry experience, education, and certifications/licensure. Benefits:

Medical, dental, & vision plans

Paid vacation & sick

Holiday pay, with 8 holidays observed

Paid 'Floating' Holiday to be used on a day of choice

Health Savings Account

Health Reimbursement Arrangement

Basic Life & AD&D insurance

WA Paid Family Medical Leave

Employee Assistance Program

Pet Insurance

Legal & IDShield

Accident, Critical Illness, & Hospital Insurance

401K (Currently matching 50%)

Life Insurance

College savings plan Why Sunrise Services Inc.?

An abundance of opportunity for growth and development

Supportive, team-driven culture

Competitive benefits and Compensation plan

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.