Crisis Intervention Specialist - Tier 3

Job Description

Crisis Intervention Specialist - Tier 3

Reports To

Director of Client Access

Job Purpose

The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.

Key Responsibilities

Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.

Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.

Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.

Maintain and update the Crisis Resource Directory to support efficient service delivery.

Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.

Respond promptly to crisis contacts, including phone and walk-in inquiries.

Serve as a notary during crisis events when needed.

Stay informed on legal procedures related to involuntary detention and ensure compliance.

Complete all required documentation accurately and in a timely manner.

Perform other duties as assigned by the supervisor or Chief Executive Officer.

Qualifications

Education: Associate’s degree, high school diploma or equivalent.

Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.

Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.

Qualifying applicants include: Associate Substance Use Counselor, Certified Medical Assistant, Crisis Specialist, Emergency Medical Technician, Group Rehabilitation Support Specialist, Licensed Practical Nurse, Paramedic.

*Salary is based on education, experience, and applicable shift differentials.

Working Conditions

General: The day-to-day schedule requires flexibility and includes both in-office work and responsibilities carried out in diverse community settings.

Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.

Physical Requirements

General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.

Special: Must be able to enter and navigate homes and buildings of various configurations.

Direct Reports

None

E04JI8003sk940886fp

Full-time