Sr. Business Analyst OSS

Netcracker Shaping the Digital Future

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with Cloud Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

Position Summary:

NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.

Principal Duties and Responsibilities:

Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables

Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution

Lead requirements/design deliverables review and signoff process with customer

Analyze customer’s business processes and network topology

Prepare gap analyses, citing differences in customer requirements and product functionality

Perform product demonstrations as necessary to introduce the customer to the product

Develop and support a collaborative relationship with the technical team and end users from the customer side

Participate frequently in on-site visits required by the implementation/support plan for varying periods of time

Work closely with delivery team to ensure functional and non-functional completeness of the solution

Decompose business requirements into set of use-cases and functional requirements

Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches

Assist with UAT process to improve user’s experience

Experience and Requirements:

5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.

Strong customer communications skills

Strong and solid background of telecom technologies – IP Core services, network backbone, Access network

Strong business analysis background, preferably in an internet/software development company.

Strong and solid background in Service Catalog and Order Management

Organizational skills, able to work simultaneously on a number of assignments when required.

Knowledge of business analysis principles and methodologies.

Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.

Experience of working with Agile methodology

Ability to collaborate and solve challenges.

Proven experience of successfully working within transformation projects, or projects with an environment B2B product

Fluent English

Availability to work in hyrbid mode from office

Education:

Bachelor’s degree in Computer Science or a related field

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