CSS TSSM End User Support Agent

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM End User Support Agent (Remote)

Full time, Costa Rica

In this role, you will be part of a virtual and international team of End User Support Agents across the world. You will directly help our users with any technology provided by BCD to book & manage their business trips. You will register any incident detected and will apply solutions to incidents and simple service requests.

As an End User Support Agent, you will

• Conduct assessments in a logical way, replicate error or test situations

• Analyze small to medium requirements (one system, one process)

• Execute small to medium complex configuration changes (one system, one logic)

• Coordinate activities with a range of internal or external teams across various issues

• Follow-up product innovation and releases

About you

Basic experience in a similar role is required

Basic analytical skills are required

Experience in the travel industry or experience in managing travel technology

Experience in collaborative and international workspaces

Basic knowledge of GDS Sabre and/or Amadeus is an advantage

Excellent spoken and written language skills in English

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .

#LI-Remote

#LI-PL1