eCommerce Customer Advocate Team Member

Job Description

We are seeking a detail-oriented, entry-level eCommerce Customer Advocate Team Member to join our growing Customer Advocate Team. This role is the critical first line of communication for our online customers. We are looking for an energetic, organized, and proactive candidate who is driven to provide exceptional customer experiences.

Key Responsibilities

Serve as the primary point of contact for customers via phone and email, addressing inquiries related to eCommerce orders, product details, and shipping periods.

Answer customer questions, resolve issues, and provide accurate information about products/services within our eCommerce platforms.

Accurately and efficiently process and track orders, returns, replacements, and refunds related to online sales.

Maintain comprehensive, accurate, and timely documentation of all customer interactions and resolutions within our CRM and ERP systems.

Proactively collaborate with warehouse/logistics teams to ensure timely fulfillment and delivery, communicating status updates back to the customer.

Requirements

High School Diploma or equivalent.

Must be comfortable and proficient with general computer use and technology.

Demonstrated basic working knowledge of Microsoft Excel (e.g., data entry, simple reporting) and Microsoft Outlook.

Excellent verbal and written communication skills, with a commitment to correct grammar and professional tone in all correspondence.

Strong active listening and problem-solving abilities.

Ability to maintain a calm and professional demeanor to best assist customers in their inquiries

Benefits

401(k)

401(k) copmany match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Weekly Schedule

8:00 am to 5:00 pm

Monday to Friday

In-person, on-site required.

Full-time