Supervisory Library Technician (In-Processing)

Summary This position is located in the In-Processing Section, Materials control And Analysis Division, Ofc, Assistant Register & Director of Operations, Copyright Office. The position description number for this position is 465292. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Responsibilities The Materials Control and Analysis Division (MCAD) is responsible for the intake and initial processing of service requests and other requests arriving by mail and via the Public Information Office. In-Processing staff creates the initial service request tracking record for paper-based claims in the electronic system and processes electronically filed copyright claims; scans registration materials; property marking; secure stripping; forwarding deposits; placing scanned materials in temporary storage conveyances; and forwarding unscanned, prepped materials for further processing to ICHA (Incomplete Claims Handling Area/Triage). Out-Processing staff receives unprocessed claims and corresponds accordingly. Supervises a group of employees performing work up to the GS-09 level. Provides administrative and technical supervision necessary for accomplishing the work of the section. Performs the administrative and management functions relative to the staff supervised. Plans work to be accomplished by subordinates, sets and adjust short-term priorities, and prepares schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Provides advice and counsel to workers related to work and administrative matters. Establishes guidelines and performance expectations for staff members which are clearly communicated through the formal employee performance appraisal system. Observes workers' performance and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Ensures staff are fully trained in accomplishing their tasks, answering questions and following up to ensure that the work is done accurately and in a timely manner. Assures that subordinates fully comply with the provisions of the safety and security regulations. Serves of interview panels for hiring candidates for positions in the unit. Recommends appointment, promotion, or reassignment to positions. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Communicates with other In-Processing Section supervisors and staff regarding service requests received within the Section regarding topics not limited to identification, condition, processing, routing, or other activities related to the work of the Section. Communicates with the Out-Processing Section staff regarding service requests that require their action for resolution. Communicates with the other US Copyright Office directorates regarding walk-in service requests to receive information and ensure all elements are complete for processing. Communicates with Registration and Policy Practice (RPP) directorate and Recordation Division (REC) regarding special requests, expedited actions, and processed actions. Communicates with RPP and REC regarding processing inquiries or issues that require processing changes or enhancements as a result of varying external and internal modifications that impact the work of the Section. Communicates with Library Collections and Services Group Service Unit on processes for material markings and security measures standards established and maintained by this Service Unit for the agency. Communicates regarding safety and security conditions or issues with US Copyright and agency liaisons, and provides response to inquiries and investigations. Communicates with other custodial directorates and divisions within the Library and US Copyright Office regarding items received and their custodial determination. Handles most complicated, specialized, or time-sensitive submissions. Reviewing submitted service requests with accompanying materials to determine ability to process. Routing if unable to process. Creating electronic record of received service requests to include all received material. Preparing, marking and tagging of material received to include Ibal (item, barcode, accession, label), edge stamp, redaction, and security strip installation. Routing processed service requests to custodial unit for action Searches a variety of unintegrated and incomplete monitoring and records systems for information on status of service requests for processing or routing. Searches for received materials within the processing and hold areas for processing, action or status updates. Provides recommendations to Section Head and Division Chief on operational issues. Collaborates with Division Chief, Section Heads, and/or other supervisors on organizational and cross-organizational processes to define efficient and effective manner to perform organizational activities. Requirements Conditions of Employment Conditions of Employment A routine validated pre-placement physical examination performed by the Library’s Health Services Division is required as a condition of assignment to this position. This position requires regular recurring physical examinations every 3 years. The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: Supervisor Core Competencies Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and lead a diverse workforce.** Ability to serve as a liaison and interact collaboratively with others.** Ability to search and analyze copyright files and databases using knowledge of the registration procedures.** Ability to communicate in writing. Ability to organize, plan, direct, and review the work of staff. Ability to communicate effectively others than in writing. Education Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email . The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at or email . FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 9-532, an appointee or internal selectee is subject to a one-year supervisory probationary period if this is their first supervisory/managerial position at the Library of Congress. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.