Technical Support Representative (Sign - On Bonus )

As a Technical Support Representative, you will be the first point of contact for customers seeking assistance with our cutting-edge software solutions.

Based in Cagayan de Oro Misamis Oriental, this full-time role is an exciting opportunity to join a dynamic and rapidly growing company and make a real impact on our customer experience.

What you'll be doing Providing friendly, efficient and knowledgeable technical support to customers via phone, email and chat Troubleshooting and resolving a wide range of software-related issues in a timely manner Documenting customer interactions and following up to ensure complete issue resolution Identifying and escalating complex or unresolved cases to senior support specialists Continuously expanding your product knowledge to better assist customers Contributing ideas to improve our support processes and enhance the customer experience What we're looking for Proven experience in a customer service or technical support role, preferably within a call centre environment Excellent communication and active listening skills, with the ability to explain technical concepts in simple terms Strong problem-solving and analytical skills, with a keen eye for detail Proficiency in using computer systems and software applications A passion for delivering exceptional customer service and a commitment to continuous learning What we offer Competitive salary with an exciting sign-on bonus Comprehensive benefits package including health insurance and retirement contributions Opportunities for career development and advancement A supportive, collaborative and dynamic work environment Regular team-building activities and social events Apply now to become a part of our dynamic team!

Job Type: Full-time