Operations Supervisor (Part-Time)

Job Description

ABOUT THE ROLE:

Our Operations team is critical to our success and we are looking for a committed, diligent, and passionate part-time Operations Supervisor to help support our in-store lottery ticket operations. Reporting to our Operations Manager, you will be based on-site in Columbus, OH. This may be the perfect opportunity if you're interested in operations management, growing your career at a start-up and playing a key role in the growth of a business!

Schedule: Hours will vary based on the needs of the business. However, candidates are required to have availability on Fridays, Saturdays, and Sundays.

WHAT YOU'LL DO:

Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Operation Associates, proactively making recommendations for operational improvements, and providing general technical support

Serve as the first point of contact for our Operations Associates and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps

Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members

Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to Operations Manager

Oversee retail operations, including, sales, inventory, cash mgmt, EOS draw reconciliation

Assist with other various ad-hoc duties and projects as needed

Scan, handle and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion)

YOU IDEALLY HAVE:

1-3 years of supervisory/lead experience

Prior experience in retail, warehouse, or restaurant operations

Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.

The ability to lift up to 40 pounds as needed

ABOUT YOU:

You have grit, tenacity, and what people describe to be a "get it done" mentality. You don't believe any task is too big or too small for you

You are known for your ability to pivot on the fly with changing priorities and remain calm under pressure

You don't mind if there isn't an existing playbook for you to follow; you are resourceful and self-reliant

Your team members describe you as available, helpful, and a problem solver. You feel proud when you're able to help others succeed in their roles

You have a high attention to detail and are organized in how you work and get things done

You fully own and are committed to your work. You don't believe in cutting corners and it shows in the quality of your work

One of Jackpot's core values is Lifelong Learning. We don't believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you've read so far sounds exciting but your experience doesn't quite match what we're looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

WHAT WE CAN OFFER YOU:

$20-$24 hourly pay rate

401k

Sick Time

Dedication to Lifelong Learning through our Monthly Speaker Series

Monthly cultural and social events

A culture of trust and accountability

#LI-Onsite

Part-time