Print Technician with Security Clearance

Responsibilities:

• Performs day-to-day service of equipment based on the work plans provided; planning daily travel schedule

• Troubleshoot and restore full capabilities of print devices supported under the contract

• Monitor and actively respond to assigned service request tickets as issued by ServiceNow ticketing system

• Move Printers, MFD, and Copiers within buildings and setup/configure after relocation

• Visit sites to obtain IP address, Meter Reads, or to provide assistance with mapping

• Install local software as required to allow automated data discovery

• Obtain and track manual meter reads for devices not remotely administered during service interactions

• Train end-users as required

• Ensure DoD and contract compliance

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining required certification status active

• Re-position or remove the equipment pending restoral when the customer’s workspace does not support the positioning of additional equipment

• Deliver and install consumables, which are considered to be parts or supplies that have a predictable use life and can be readily replaced (e.g. fusers, drums, toner, waste toner, etc.)

• Plan, prioritize, and monitor assigned tickets to ensure all necessary service tasks are acknowledged and resolved in accordance with the acceptable quality level (AQL) per Contract PWS

• Update all ticket Summary in accordance with established format for effective management – Format provided by PM

• Document services and installation actions by completing forms, reports, logs, and/or records.

• Maintain detailed and current knowledge of SLAs and procedures as well as a clear understanding of supporting devices.

• All other contract related tasks given by PM Skills and Qualifications: • Must have Interim Secret or above Security Clearance

• Minimum of three years of relevant experience

• Demonstrates high level of understanding of print device theory

• Capable of complex troubleshooting on multi-functional print device hardware issues

• Capable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email)

• One or more Certifications from manufacturers’ service providers on Multi-functional devices

• Information Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installation

• Strong interpersonal skills.

• Strong problem solving skills.

• Strong organizational, verbal, and written skills.

• Experience with ServiceNow ticketing system.

• Advanced experience and skills using Microsoft Office Suite to include Outlook, Word, Excel, and PowerPoint. Clearance:

Active Top Secret

Employee