Front Desk Supervisor

BASIC PURPOSE:

Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.

ESSENTIAL FUNCTIONS:

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)

Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)

Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)

Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)

Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)

Monitor key control to maintain hotel security. (5%)

Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operations. (5%) NON-ESSENTIAL FUNCTIONS:

Maintain good working relationships and open lines of communication with all other departments.

Train, cross-train, and re-train (when necessary) all Front Desk Personnel.

Assist Front Desk and/or Front Office Manager when necessary.

Knowledge and Skills:

Education: High school education or equivalent experience.

Experience: 1-2 years supervisory experience in a hotel or other customer relations position.

Skills and Abilities:

Type a minimum of 35 wpm. IBM data entry experience desirable.

Ability to communicate in English. Second language desirable.

Ability to achieve positive guest relations and maximize guest satisfaction.

Ability to handle cash and credit transactions.

Ability to enforce all company rules and SOPs.

Supervisory skills.

No. Of employees supervised: Three to four employees

Travel Required: None

Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.

Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

__X_ No Lifting/Pushing/Pulling/Carrying Required.

Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.

__X__No Bending/Kneeling Required.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.

Continuous Standing Describe the reasons to include time period and frequency.

Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.

Climbing Stairs:

__X__No Climbing Required.

Driving Describe type of vehicle, distances, % of time involved and frequency.

__X__No Driving Required.

Work Environment Inside: 100% of 8 hour shift

Hearing: Critical __X__Moderate Minimal

Explain: Ability to communicate with guests and staff.

Vision: __X__Critical Moderate Minimal

Explain: Key control, cashiering, run and verify reports, etc.

Speech: Critical __X__Moderate Minimal

Explain: Ability to handle guest relations and supervise staff.

Literacy: __X__Critical Moderate Minimal

Explain: Ability to run and verify reports. Cashiering duties.

Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.

__X__No Chemicals/Agents Used.

Protective Clothing:

__X__None Required.

Equipment Operation List type of equipment and frequency of use.

(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.