Shelter Advocate Team Lead

Shelter Advocate Team Lead

Full Time

Lutheran Social Services of Central Ohio is currently seeking a Shelter Advocate Team Lead for CHOICES in Columbus, Ohio. LSS CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24-Hour Crisis Hotline, DV Counseling, Legal Advocacy, Peer Support Groups and more.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as the Shelter Advocate Team Lead with Lutheran Social Services?

Collaborate with the Director of Quality Performance and Improvement (QPI) consistent, relevant training for all departments.

Collaborate with the Director of Operations training structure, curricula, and schedules for current Choices employees, to include scheduling of guests for all staff meetings.

Assist Shelter Manager with oversight of Shelter Services day to day operations.

Assist staff improve upon or enhance existing skills and understanding of new or changing policies.

Schedules and organizes attendees for staff trainings: invite staff to trainings, inform managers and trainers of invitations, follow-up with staff that have not responded, confirm final list of attendees, work with staff to produce training roster, ensure that training attendees receive all credit for training.

Oversees actions for staff that miss confirmed trainings which may include rescheduling for next available trainings and informing managers of potential disciplinary actions and/or removal from staff schedules, in collaboration with program leadership.

Develops and maintains professional relationships with Directors, Managers, and staff within all Human Services programs.

Maintain flexibility with schedule to meet needs of Choices.

Support and act as lead for shelter advocates/volunteers to provide high quality shelter services for our residents.

Provide brief intervention, domestic violence education, and safety planning and de-escalation services.

Provide crisis intervention, safety planning and clear directions for individuals and families while in CHOICES shelter.

Provide orientation, training, and coaching that will enhance the ethical, confidential and respectful delivery of services to our residents.

Create a trauma informed, emotionally safe environment for all residents.

Assist in the completion of client intake and exit protocols, as needed.

Assist residents in accessing shelter resources to meet their basic needs.

Monitor regularly scheduled facility and room checks.

Provide on the spot guidance, feedback, and direction to shelter staff.

Follow all protocols related to the security cameras, emergency evacuation and access to the building.

Act as the point of contact on a given shift for all emergencies and decisions outside normal protocols.

Assist in the hiring process for Shelter Advocates.

Actively participate in staff meetings and case review.

Coordinate service delivery and effectively communicate with Case Managers and other shelter and program staff members.

Participate in On-call rotations and attend all meetings and trainings necessary.

Performs all other duties as assigned. Requirements for the Shelter Advocate Team Lead with Lutheran Social Services:

2 years college, preferably in social work or human services fields, four-year degree in social work preferred; will consider HS diploma/GED with equivalent relevant experience.

Demonstrated critical thinking, crisis intervention, problem solving and communication skills

At least 6 months of service with LSS and acceptable work performance, including no active disciplinary actions

Strong Leadership abilities

Complete and maintain applicable trainings including NCI, CPR, etc

Dedication to excellent customer service, a commitment to treating clients with dignity & respect

Ability to work a flexible schedule As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

Health insurance with 4-plan options!

Tuition Reimbursement Program

403(b) retirement plan with employer matched savings

Dental and Vision insurance

Medical and Childcare Flexible Spending (FSA)

Health Savings Account

PTO and 12 Paid Holidays

Discount Marketplace

Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.