Level 2 IT Support Engineer

Your Mission in the Winter Wonderland

Be the icebreaker for technical issuestroubleshoot and resolve problems swiftly

Deliver world-class customer service that warms even the coldest client day

Work solo in the field or as part of a blizzard-busting tech team

Research and implement cutting-edge tech improvements for clients

Mentor junior techsbecause even snowflakes need guidance to form a strong avalanche

Your Gear (Tech Stack)

Networking Skills: Security+, Network+ or equivalent experience

Windows 10 Mastery: Printer issues? Youll melt them like spring sunshine

Microsoft Cloud: Office 365, Azure, Azure ADif you know the difference between Office 365 and Microsoft 365, youre already ahead of the snowpack

Familiarity with Cisco, HP, Dell, Datto, Sophosthe ice axes of IT

Perks Thatll Keep You Toasty

Work-from-home flexibility when the snow drifts high

Company laptop & phoneyour survival kit

Free parking, flu jabs, fruit, and drinks

35 days holidaybecause even snow warriors need a thaw

Private healthcare, pension scheme, and tailored development plans

Fun office vibe: Think pods, gaming consoles, and bi-monthly socials

Up to 10 days of training per yearstay sharp like an icicle

Why Youll Love This Role

Variety: From law firms to construction sitesyour terrain changes like winter landscapes

Culture: Flexible, collaborative, and community-driven

Tech: Only the latest and greatestbecause outdated gear is like skating on thin ice

Contact Seth Hickley at