Bookstore Customer Service Assistant

Health Advocates Network is currently seeking a Bookstore Customer Service Assistant to work at a facility in Randolph, NJ . These are registry positions with our company,

Pay Rate: $16 / hour

*W2

Key Responsibilities:

Process incoming online orders for textbooks, course materials, supplies, and merchandise

Pick, pack, and prepare shipments accurately and efficiently

Print shipping labels and documentation for outgoing orders

Monitor online order status, including cancellations, backorders, and returns

Ensure orders meet bookstore accuracy, quality, and delivery standards

Maintain up-to-date knowledge of current course materials and inventory availability

Communicate with customers regarding order issues, delays, or substitutions

Work with shipping carriers to resolve delivery problems or claims

Assist with inventory management, cycle counts, and stock replenishment

Collaborate with in-store team to support peak periods and special campus events

Qualifications:

High school diploma or equivalent required

Experience in retail, e-commerce fulfillment, or inventory management preferred

Strong attention to detail and ability to follow processes accurately

Basic computer skills; experience with POS and e-commerce systems a plus

Ability to lift up to 40 lbs and perform repetitive tasks such as packing and scanning

Excellent time management skills and the ability to meet deadlines

Strong communication and problem-solving abilities

Flexibility to work extended hours during rush periods (e.g., start of semester)

Preferred Qualifications:

Familiarity with academic course materials and textbook systems

Experience using shipping platforms (e.g., UPS, FedEx, US Government Client)

Knowledge of e-commerce software or bookstore management platforms (e.g., MBS, Follett, Akademos, or similar)

Work Environment:

Warehouse or back-office environment within the college bookstore

Requires standing, lifting, and moving materials for extended periods

Fast-paced, deadline-driven setting during peak seasons

Team-oriented culture focused on student service and operational efficiency

If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at and ask to speak with Cameron (Monday-Friday 8:30 AM-5:00 PM PST).

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