Account Manager

Job Description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace

Provide excellent service and communication with a focus on problem-solving

Promote high standards for customer service, safety, and LandCare's culture

Provide organizational management, leadership and communication between the client and production team

Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities

Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives

Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality

Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

Identify new business opportunities by cultivating and maintaining business relationships with existing customers

Actively prospect for potential clients and pursue new business relationships through authentic relationship building

Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare

Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

Participate in programs that focus on building operational excellence

Engage in networking and growth opportunities through our Women's Initiative Network

Join Book Clubs and other learning initiatives that foster continuous professional growth

Access mentorship and training programs designed to advance your career in meaningful ways

BENEFITS

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

Competitive base salary

Team-based profit-sharing program

401K for all employees with 3.5% company match

Company-provided vehicle

Medical, dental, and vision coverage

Paid Time Off Policy + 9 corporate holidays

Formal training and development programCompany Description

LandCare is driven by Core Values. Our Core Values are actionable guidelines used every day by every team member to guide our decisions, from the executive staff to the pros out in the field. LandCare and all of its employees make decisions every day to ensure we live out these five principles:

· Delight our customers. Every time.

· Lead with confidence and integrity.

· Work hard, smart and safe. Every day.

· Inspire others with meaningful environments.

· Have fun with a commitment to teamwork.

LandCare is one of the largest, most comprehensive providers of commercial landscaping services in the United States. We want talented professionals who look beyond the spreadsheet to the smile on our customer’s face. We celebrate wins and challenge ourselves to become better and always operating with integrity. If you're passionate about sharing your expertise, if you're driven to do whatever it takes to serve your customer, if you're energized by helping your team succeed, join our team today!

Full-time