Automotive Service Advisor

Are you an energetic, customer-focused professional with a talent for sales and a passion for the automotive industry? Do you thrive in a fast-paced environment where every customer interaction is an opportunity to build trust and drive results? If so, we invite you to be part of our brand-new, rapidly expanding location as an Automotive Service Advisor with Classic CDJR - Lancaster!

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

What We Offer

Comprehensive Benefits: Health, Dental, and Medical coverage

Financial Security: 401(k) retirement plan

Work-Life Balance: Paid time off and flexible scheduling

Career Growth: Opportunities to grow within a family-owned organization that promotes from within.

Key Responsibilities

Maintain manufacturer training and knowledge.

Warmly greet customers upon arrival and obtain their vehicle information

Accurately document vehicle symptoms as described by customers

Provide maintenance recommendations based on age, mileage, and service history

Prepare detailed cost estimates for labor and parts

Communicate repair progress to customers and maintain regular updates

Verify final invoices align with services performed

Explain all completed work and associated charges to customers

Work directly with extended warranties and insurance companies to process claims as needed

What We're Looking For

Proven Success: A track record of delivering exceptional customer satisfaction

Experience: Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is preferred, but not required.

Energy and Drive: A high level of enthusiasm and a commitment to excellence

Integrity: A professional demeanor and strong ethical standards

Growth-Oriented: A desire for a long-term career with opportunities for advancement

Why Join Mills Auto Group?

As a family-owned business, Mills Auto Group has grown from a single dealership to 35 locations. We take pride in recognizing and promoting talent within our team. Many of our leaders started in entry-level roles, and we're committed to helping you grow your career. xrczosw