Customer Service Representative

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another.

You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Position Overview:

Wilsonart currently has an opening for a Customer Service Representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs duties in accordance with specific instructions and established work methods

Enters orders via 10-key into internal system

Resolves routine questions and problems via phone, email, and occasionally in person

Assists the needs of the customer

Performs other tasks as required

KNOWLEDGE, SKILLS AND ABILITIES

Skill in resolving routine questions and problems

Experience with Microsoft Office Suite, especially Outlook

Skill in data entry (10 key)

Ability to follow directions, take notes, and self-start

Ability to work under direct supervision

Ability to multi-task, while staying organized

MINIMUM REQUIREMENTS

EDUCATION

High School Graduate or GED

EXPERIENCE

1+ years

15 semester hours of college in a related field may substitute for the required experience

PHYSICAL REQUIREMENTS: Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

COMPENSATION:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Wilsonart, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $18-$23/HR, DOE.