CHECK FRAUD INVESTIGATOR with Security Clearance

Check Fraud Investigator

Pensacola, FL 2-3 days onsite

Rate is Negotiable This is a long term contracting position located in Pensacola, FL. Selected resource will work a hybrid schedule, onsite 2-3 days a week, 9:00 a.m. to 5:30 p.m. CST. Candidates subject to both a criminal and credit background check. To identify, review, investigate fraud activity, claims/cases and risk exposures from various delivery channels. Review transactional activities, internal/external inquiries, and perform investigations to protect financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules and regulations. Perform basic/routine tasks requiring moderate analysis and solving problems of moderate complexity. Investigate various types of transactions/activities/cases (Check Fraud) including reported or alleged loss of assets from various business channels Respond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or case Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations, policies and procedures Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed Research public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk Create detailed reports of investigations to include actions taken and results Prepare and maintain data for analysis and reference Detect fraud trends, red flags and recommend preventive measures to business units and management Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units’ processes and procedures, and identify risk potential for fraudulent activity Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts) Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence Maintain knowledge of applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures • Performs other duties as assigned Qualifications Familiarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations) Familiarity with fraud trends and threats Exposure to member/customer service, preferably in a financial institution or contact center Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications

Employee