Client Services Manager

Salary £27,338 to £28,890 and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session

Permanent, Part time (22.50 hpw)

St Nicholas House, Bodmin

We can’t offer a CoS for this role

Home, a place where you belong

As our Client Services Manager you’ll work alongside the Senior Client Services Manager to manage a countywide community outreach service. This prevention service is to prevent, reduce or delay the need for support from ASC or Housing Options. Customers may be homeless or housed in emergency/temporary accommodation and will have support needs.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Working together to deliver person centred housing related support, making Home Group a Great Place To Work for our colleagues!

What you’ll do

Leading our team of Support Coordinators, you’ll work alongside the SCSM and help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

Manage individual and team performance, you must be resilient, thrive under pressure and be assertive on dealing constructively with challenges.

You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

Promoting the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

Ensuring service quality through KPIs and customer satisfaction surveys

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

Great people skills, ability to communicate and understand where people are in their life

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

Experience of delivering support in a housing or care environment

A valid driving licence and a vehicle insured for business use (mileage reimbursed)

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

You will work 22.5 hours over 3 or 4 days between Monday and Friday. You will also be required to work a weekend day on a rota basis (this will roughly be one weekend day in 6 weeks.)

There is flexibility with working hours, could be some evenings but this is to be discussed with the SCSM and OM.

You will work in the community as well as being based in one of as accommodation services.

You need an Enhanced with barring list

What’s in it for you?

34 days leave (including bank hols and a “me day”)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Over 800 high street discounts on groceries, holidays and days out

Career path with development and excellent training package.

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email