Service Management - Eastern Indonesia

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Meratus Group seeks a strategic and hands-on Service Management - Eastern Indonesia to supervise and coordinate all facilities operations, maintenance activities, service contracts, and administrative support across the organization. This role ensures that workspaces, public facilities, assets, utilities, and services operate efficiently, safely, and in compliance with company standards. The supervisor manages vendor performance, oversees maintenance and renovation works, handles waste management, and maintains accurate facility-related documentation and databases.

Key Responsibilities

Facility Operations & Workspace Management

Manage daily operation and maintenance of all office spaces, public facilities, and common areas.

Ensure workspace, furniture, and equipment are standardized according to company guidelines.

Oversee room layouts, seating plans, office moves, and space optimization.

Monitor cleanliness, comfort, and functionality of all facilities.

Scrap & Waste Management

Oversee waste segregation, disposal processes, and recycling initiatives.

Manage scrap disposal procedures including documentation, vendor coordination, and compliance.

Maintain records and certifications related to waste management vendors.

Facility Support Services Management

Supervise cleaning and pest control contractor performance to ensure high hygiene standards.

Manage Front Office including guest handling and general office support.

Manage office services including office supplies, office events and employee access.

Vehicle Management

Maintain and update vehicle management database (ownership, maintenance records, insurance, tax, fuel usage).

Schedule vehicle servicing, repairs, and inspections.

Coordinate vehicle allocation for operational and employee use.

Ensure compliance with vehicle-related regulations and company policies.

Asset & Utilities Management

Maintain accurate asset records and condition of assets

Monitor utilities consumption (electricity, water, gas) and provide reports for usage optimization.

Coordinate repairs of asset and utilities infrastructure and liaise with service providers.

Qualifications & Experience

Education

Bachelors degree in Management, Engineering, or related field.

Experience

Minimum 3 years in general affairs, facility management or corporate services.

Experience handling outsourced vendors and multi-site facility operations is an advantage.

Core Technical Competencies

Strong understanding of building systems, maintenance operations and safety protocols.

Knowledge of waste management regulations

Ability to manage asset database

Strong understanding of utility monitoring tools

Leadership & Soft Skills

Clear and confident in delivering information across all levels of the organization.

Strong leadership, coordination and vendor management skills

Resourceful in resolving operational challenges under tight timelines.

Proactive in ensuring smooth day-to-day operations.

Can handle shifting priorities in a dynamic corporate environment.

Highly organized, proactive, and service-oriented

Why Join Us?

At Meratus Group, you'll gain exposure to transformative leadership that directly influences operational success. If youre detail-oriented, resourceful, and ready to build a strong operational foundationwed love to meet you.