Bilingual Credit And Collections

Bilingual Credit And Collections

Employment Type

Permanent

Location

Vaughan, Ontario

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Job Description:

Reporting to the Credit Supervisor, this opportunity offers the chance to take ownership of a diverse portfolio of independent accounts across Canada within a dynamic manufacturing environment . The role combines collections, account reconciliation, and credit administration, providing the opportunity to build strong client relationships, drive process improvements, and play a key role in supporting the company's financial health and growth.

Responsibilities of the Bilingual Credit And Collections is as follows but not limited to:

To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due

To handle all returned payments and reporting

To follow up frequently for payment commitments

To handle all requests for documentation and to conduct all research resulting from the request

Assist with payment allocations for assigned accounts

Manage some National Accounts

Manage all drop shipment credit approvals

Review and release of held orders within approval limit

Reply to all trade credit references

Assist and provide required documents to fulfil auditor requests

Reconcile customer accounts, resolving any discrepancies

Investigate and resolve billing discrepancies

Collaborate with other departments to review status of accounts and confirm good standing to qualify to participate in internal marketing promotions

Weekly ATB analysis with Supervisor

Assist in preparation of the monthly Watch list

To provide superior customer service to our internal and our external customers

Work closely with the sales team for significant changes in account status and any returned payments

To compile and submit information about problem accounts to Supervisor

To work as a team with sales, customers, other departments and members of this department to and accelerate cash inflows and reduce credit risk

Other duties as required

TMGNY

Job Requirements:

Minimum of 2+ years of progressively responsible collection experience in a high volume department

Fluency in French and English is mandatory with good speaking and business writing skills in both languages

University or College (or equivalent experience)

Experience working in a privately owned organization would be an asset

Must be able to work autonomously and have effective & persuasive collection & negotiation skills.

Must possess excellent organization, reconciliation and analytical skills

Must have excellent communication and follow up skills

Proven ability to overcome obstacles and get results

Must have strong inter-personal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts

Strong customer service skills, with the ability to resolve customers concerns

Confidence and tact in dealing with business owners and Sales team

Advanced skills in MS Excel

Conscientious & results oriented, with a strong work ethic, positive attitude and the ability to work well under pressure & within deadlines

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