Quality Performance Specialist

The Operations Training Coordinator assumes primary responsibility and oversight for the training program for the Operations department in Indianapolis. This position provides curriculum creation, on-the-job training, and personnel tracking of training for all Operations staff. The expectation of the position infers one as the Subject Matter Expert (SME) for Operation functions. The Operations Training Coordinator will create policies/procedures which result in attaining departmental milestones.

Essential Functions

Responsible for the training program in Operations department, which includes but is not limited to:

Creation of competency-based training curriculum.

Implementation of policies and procedures via documentation software.

Hands-on training of personnel.

Tracking individual training to align with company needs and personal development.

Provide leadership of multidisciplinary teams toward a common objective.

Assists Operations Manager and QA department to ensure additional training or refresher training is performed in a timely manner and documented according to SOP requirements.

Create actionable strategies that ensure the smooth and timely start-up, integration, and quality execution of training projects.

Propose recommendations and solutions that increase the likelihood of consistent operational success.

Develop appropriate best practices resulting in standardized and streamlined global processes and efficient use of resources.

Work closely with the Manager of Biorepository Operations and HR staff to develop strategic initiatives that focus on competency and development of Operations staff.

Ability to perform investigations within CAPA system requirements.

Ability to initiate Project Definitions into Inventory Management system (ISISS). Required Skills

Required Experience

Required

University degree (Bachelor)

Fluent in English (verbal and written)

Excellent computer skills including

Internet for research

Document creation

MS Word, Excel, Outlook

Strong orientation to detail

Good working relations and communications with colleagues and customers

Demonstrated high level of initiative and ability to work independently

Ability to organize, prioritize, and manage long term projects

Ability to initiate and complete tasks