Operations Manager

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

Generous Paid Time Off

Comprehensive Medical/Dental/Vision Benefit Packages

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and Growth

Flexible Schedules

Retirement Savings Plan

POSITION SUMMARY: The Operations Manager implements, oversees and ensures that the services provided in the CRS program adhere to applicable regulations and that the services which are provided meet the needs of the individuals, according to the Individual Support Plan and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates and secures services, trains and supervises staff, attends and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.

DUTIES AND RESPONSIBILITIES:

Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings

Provide timely feedback on employees' job performance, including providing counseling and disciplinary actions up to and including termination as appropriate

Oversee the management of the program staffing schedules to ensure consistent staffing

Ensure that the Program Supervisor and staff comply with implementing and/or overseeing the following, including but not limited to a system of safe practice; fire preparedness; inspection readiness at all times; vehicle maintenance; HIPAA compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported

Ensure sites operate in accordance with the organization's quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, but not limited to, reviewing and auditing daily practices, physical site audits, vehicle audits, medication audits, Licensing and Inspection Instrument (LII), and along with the Program Supervisor and Program Specialist, leading staff meetings to train staff

Complete required training to become certified as a medication practicum observer and maintain certification

Assist the Program Supervisor to complete MAR reviews in accordance with established Medication Administration regulations

Manage and reconcile the petty cash accounts for assigned locations

Provide back-up for and review of the Program Specialist for the following duties as outlined in program regulations

Collaborate with all team members, including but not limited to individual's family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported

In collaboration with the Program Specialist ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals' needs

In collaboration with the Program Specialist, manage individuals' finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly

Lead meetings with the Nurse Case Managers to review individuals' medical appointments, medications, adaptive equipment, and other medically needed supports

Aid in the resolution of problematic situations (i.e. communication difficulties, times of distress or agitation) that may occur for individuals supported

Complete assigned timekeeping activities and approve/reconcile the Program Supervisors assigned timekeeping activities for all assigned staff in accordance with established program protocols

Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times

Perform CPR, Medication Administration and crisis intervention techniques in accordance with agency trained protocols

Participate in on-call rotation as assigned

Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

One of the following combinations of education and experience:

Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities

Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities - preferred

Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities

In lieu of a degree, 7 years of supervisory experience working with individuals with intellectual disabilities

One (1) year of supervisory experience

Program Specialist experience preferred

Demonstrated ability to lead, supervise and provide directions to teams and individual staff

Demonstrated ability to work effectively as part of a team

Knowledge of applicable regulations including but not limited to chapter 6100 PA state code and Home and Community Based Services Waiver Regulations

Knowledge of health insurance, Medical Assistance, Social Security Administration rules a plus

Demonstrated ability to work independently

Demonstrated strong organizational, time management and prioritization skills

Demonstrated ability to multi-task

Must possess strong customer interaction and written and verbal communication skills

Ability to perform CPR, Medication Administration, and crisis intervention techniques in accordance with agency trained protocols

Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint

Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

Demonstrated strong attention to detail

Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision

Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Knowledge of and/or experience using an electronic client record preferred

Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

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